- Course
Customer Service for Software Developers: Delighting Customers
For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.
Beginner
- Course
Customer Service for Software Developers: Delighting Customers
For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.
Beginner
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This course is included in the libraries shown below:
- Core Tech
What you'll learn
Customer service can lead to business and personal success. Whether internal or external, helping customers feel appreciated and letting them know that you care about their needs can be instrumental to your success. In this course, we'll talk about customers and their needs, how to improve customer service (including what you can do right now), examples of great customer service, and how to help a customer become an evangelist.
Customer Service for Software Developers: Delighting Customers
Beginner
Table of contents
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Introduction | 31s
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Course Overview | 54s
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Module Overview | 56s
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What Can Love Lead To? | 2m 59s
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Why We Hate Customer Service | 3m 17s
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Whose Job Is It? | 3m 51s
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Understanding the Customer | 1m 57s
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Internal and External Customers | 3m 17s
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Developing a Customer Mindset | 3m 10s
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Benefits of Great Customer Service | 2m 25s
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How Much Time Is Reasonable? | 2m 44s
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What Does Time Spent Mean? | 4m 53s
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Do You Have Time for Customer Service? | 2m 1s
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Should You Reduce Time Spent on Customer Service? | 1m 12s
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How to Reduce Time Spent on Customer Service | 2m 20s
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Wrap-up | 35s
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Introduction | 1m 1s
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Module Overview | 42s
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Customer Service Policy and Examples | 5m 58s
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Communication Is Key | 39s
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Managing Expectations | 3m 27s
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How Much Communication | 2m 16s
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The Tone of Your Communication | 1m 53s
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Frequency of Communication | 1m 54s
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Customer Service Through UI/UX | 3m 11s
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Customer Service Communication Tools: Intro and Email | 1m 37s
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Customer Service Communication Tools: Contact Us Form | 1m 11s
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Customer Service Communication Tools: Phone | 1m 37s
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Customer Service Communication Tools: Webinar | 1m 47s
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Customer Service Communication Tools: Chat | 1m 35s
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Customer Service Communication Tools: Blogs and FAQs | 1m 33s
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Customer Service Communication Tools: Social Media | 2m 25s
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Customer Service Communication Tools: Conclusion | 1m 34s
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Your Customer Service Plan: Now | 3m 4s
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Your Customer Service Plan: Three Months | 1m 34s
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Your Customer Service Plan: Six Months | 1m 3s
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Your Customer Service Plan: Twelve Months | 2m 18s
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Communication Tips: Intro | 2m 43s
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Communication Tips: Guarding Your Phone Number | 1m 27s
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Communication Tips: Using Humor | 1m 11s
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Communication Tips: The Power of Follow-up | 1m 11s
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Wrap-up | 32s
Jason Alba is founder of JibberJobber.com, an online relationship manager for professionals to manage their career and job search. Jason is the author of I’m on LinkedIn – Now What??? and coauthor of I’m on Facebook – Now What??? and specializes in helping professionals with career management, network, and personal branding.