Effective Phone Skills
In this course, you'll learn to have more effective phone skills through improved communication tactics and better relationship management.
What you'll learn
Effective communication and building relationships are key in order to have a successful call. In this course, Effective Phone Skills, you'll learn how to use core relationship and communication skills to improve your phone calls. First, you'll explore how to use your voice effectively and the power body language can have on calls. Next, you'll delve into planning for better calls in order to get the outcomes you need. Finally, you'll learn how to follow-up and take better notes on a call. By the end of this course, you'll have the skills and knowledge needed to know exactly what you can, and should, do to be more effective and successful on your calls.
Table of contents
- Introduction 0m
- The Purpose 4m
- Beginning Your Call 3m
- The Middle of Your Call 3m
- Ending Your Call 2m
- Body Language during Your Call 3m
- Using Your Voice 4m
- Understanding Other Participants 2m
- Removing Distractions 5m
- Effective Note Taking 4m
- Saying 'I Don't Know' 3m
- Managing the Conversation 4m
- Summary 1m
About the author
Jason Alba has been a Pluralsight Author since 2012, specializing in soft skills and professional development. He started his IT career as an intern developing tools for a robust intranet. He transitioned to an IT manager at another company where his job included web development as well as other IT functions. After an acquisition Jason became VP and then general manager at a newly formed tech company. He founded and manages JibberJobber.com, a CRM for job seekers. Jason has authored three books.... more