Organizational change management is as essential skill for all leaders. This course will teach you how to successfully navigate the people side of change. It is also a preparation course for the ITIL Practitioner exam.
At the core of organizational change management is a thorough knowledge of how to successfully introduce change to people. In this course, Organizational Change Management for the ITIL® Practitioner, you'll learn how to clearly define roles and responsibilities and handle resistance to change. First, you'll explore the impact of organizational change management. Then, you'll gain the knowledge to help people transition through change. Finally, you'll learn key activities for effective organizational change management. When you’re finished with this course, you'll have strong knowledge of how to effectively introduce change that will help you as you move forward in your career.
Kevin’s mission is to close the gap between IT departments and the businesses they support, by opening IT to change. His goal is not to change what IT does; it is to change how IT does it, by changing how IT thinks. His unique combination of education and hands-on technical experience in various industries is what separates Kevin from the pack, and allows him to deliver value to businesses like no one else.