Being a Technology Manager

Paths

Being a Technology Manager

Authors: Kylie Hunt, Jason Alba, Shelley Benhoff, Casey Ayers, Jason Edleman, Alice Meredith, Dan Appleman, Ron Schindler, Doru Catana, Tony Curtis, Ben Howard, Lars Klint, Amy Irvine, Milena Pajic

Are you a technology manager, or do you want to become one? In order to be successful in your role you will need to develop a few essentials soft skills in addition to your... Read more

Pre-requisites

Technology Management Skills

In addition to excellent communication skills, there are several other important skills technology managers should master. Learn and master these skills to become a more efficient manager.

Boost Productivity Through Employee Happiness

by Kylie Hunt

Nov 7, 2019 / 1h 57m

1h 57m

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Description

This is a short course designed to help you build a business case for change by looking at the importance of happiness and its impact on the bottom line, why it can go so wrong, provide some ideas and tools that you can implement, as well as guidance around the implementation process itself. When unhappiness costs over $1 trillion in lost productivity globally, doing nothing is not an option. By the end of this course, you’ll have the requisite insights, tools, case studies, and tactics to identify what your team or organization needs to improve happiness and productivity and how to move forward. Reference materials and useful links are also provided for further information.

Table of contents
  1. Why Happiness in the Workplace Matters
  2. Where Workplace Happiness Takes a Wrong Turn
  3. What It Takes to Foster a Culture of Happiness
  4. Tactics to Improve Happiness in the Workplace
  5. Fundamentals of the Implementation Process
  6. And if You’re Wanting More…

The Successful Technical Interview for Interviewers

by Jason Alba

Aug 2, 2016 / 1h 44m

1h 44m

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Description

Finding the right person for the job can be tough. But it certainly doesn't get easier if you don't know how to interview someone well and ask the right questions. In this course, The Successful Technical Interview for Interviewers, you'll discover many techniques to help you conduct smarter, more helpful and revealing interviews. First, you'll learn how to define the purpose of the questions for the job you're working to fill. Next, you'll learn how to use resumes as an interviewer and how to avoid problems with certain tricky questions. Finally, you'll learn how to optimize your time with each interviewee and how to find the best candidate for the job. By the end of this course, you will be able to use these techniques to quickly find the best candidates for any job opening.

Table of contents
  1. Course Overview
  2. Grasping High-level Interview Issues
  3. Asking Technical Interview Questions
  4. Asking Cultural Fit Questions
  5. Assessing a Candidate's Resume
  6. Avoiding Interview Problems
  7. Preparing for the Interview

Managing Technical Professionals

by Shelley Benhoff

Oct 4, 2017 / 2h 30m

2h 30m

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Description

Have you ever wondered how to attract and retain top talent for your organization? Do you have a problem employee? Are you facing upcoming performance reviews? If so, this course is the perfect course for you. In this course, Managing Technical Professionals, you'll learn how to get your employees to perform at their highest potential. First, you'll discover being a mentor and coaching your employees. Next, you'll watch various scenarios where the management team uses best practices in handling conflict management, facilitating communication, and providing feedback. Finally, you'll explore performance management and handling performance reviews in depth. When you're finished with this course, you'll have the skills that you need to motivate your employees to perform at their highest potential and provide a positive working environment to attract and retain top talent.

Table of contents
  1. Course Overview
  2. Introduction
  3. Being a Mentor
  4. Conflict Management
  5. Facilitating Communication
  6. Providing Feedback
  7. Performance Management
  8. Handling Performance Reviews
  9. Summary

Aligning IT and Business Strategies

by Casey Ayers

Apr 26, 2018 / 1h 31m

1h 31m

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Description

Too often, the business and IT sides of organizations don't see eye to eye. This course shares some fundamental tips that can help you bridge this divide, no matter which side you may find yourself on. In this course, Aligning IT and Business Strategies you'll discover how to better understand and express the strategic goals of organizations. First, you'll learn how to describe and analyze your organization's value chain, in order to understand the impact it can have on the decisions your organization makes. Next, you'll see how effective collaboration strategies can help you bridge knowledge gaps and differences in backgrounds. Finally, you'll explore how taking an enterprise architecture approach to your organization's planning can result in better alignment between your IT and business strategies. By the end of this course, you'll be better prepared to collaborate with others in your organization, regardless of their technical acumen, in order to achieve success.

Table of contents
  1. Course Overview
  2. Understanding Business Strategy
  3. Understanding the Value Chain
  4. Effective Communication Strategies
  5. Planning the Enterprise Architecture

Building an IT Strategic Plan

by Jason Edleman

Apr 16, 2018 / 1h 20m

1h 20m

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Description

Have you ever seen an opportunity to make your company's IT department more effective? In this course, Building an IT Strategic Plan, you’ll learn everything you need to know about how to build your plan. First, you’ll examine how to build relationships so that you become an important influence. Next, you’ll discover how to assess the current state of the company, and how to clarify your vision. Finally, you’ll explore various considerations for building a roadmap to your future. When you’re finished with this course, you’ll know how to build your strategic plan, and how to communicate that plan to others.

Table of contents
  1. Course Overview
  2. Getting to Influencer
  3. Knowing What Is Important and Why
  4. Transformational Strategy
  5. Delivering a Successful Message

Generational Leadership: Adapting to the Changing Workplace

by Alice Meredith

Jul 20, 2017 / 2h 12m

2h 12m

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Description

The need to adapt your work environments to better attract and retain talent is in higher demand now than ever. In this course, Generational Leadership: Adapting to the Changing Environment in the Workplace, you'll learn to better understand each generation that is a part of their workforce and the importance of an inclusive work environment. First, you'll gain greater insights into the millennial generation, a generation that will soon be the majority employee group in your work environments. Next, you'll explore how and why your work environments must evolve today to support future organization success. Finally, you'll discover hot to better adapt to the changes taking place at your workplace. By the end of this course, you'll know how understanding how to be a generational leader is an essential key to building an inclusive environment, which is the ultimate foundation for improved team and organizational success.

Table of contents
  1. Course Overview
  2. Deriving Value from Demographic Studies
  3. Defining Attributes and Events of Each Generation
  4. Managing Multiple Generations in the Workplace
  5. Generation Perspectives at Work
  6. Adapting to the Changing Environment in the Workplace

How to Have Difficult Conversations

by Jason Alba

Dec 5, 2018 / 1h 37m

1h 37m

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Description

In your personal and professional relationships you have many opportunities to have critical conversations. It may feel uncomfortable bringing up sensitive topics and bringing attention to things that need to change because you may be worried about hurting feelings or overstepping boundaries. In this course, How to Have Difficult Conversations, you will learn to master the art of planning for and participating in conversations that are hard and uncomfortable, whether you are the initiator of the conversation or the subject of the meeting. First, you will see how to prepare for the difficult conversation, from purposefully planning for the meeting in the right environment to being prepared and practiced with specific language to achieve your objectives. Next, you will discover ideas and tactics for how to present the problem and keep the conversation focused, responding to emotions appropriately and keep your own emotions in check. Finally, you will explore what to do after you are done with the difficult conversation, including the critical follow-up, and how to act towards and around the people involved in the critical conversation. When you are finished with this course, you will have the skills and knowledge of leadership and communication needed to have successful difficult conversations.

Table of contents
  1. Course Overview
  2. Preparing for a Difficult Conversation
  3. Having the Difficult Conversation
  4. Following up after the Difficult Conversation
  5. Having a Difficult Conversation You Aren’t Prepared For

Embracing Change: Staying Agile in the Midst of Change

by Alice Meredith

Dec 10, 2018 / 58m

58m

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Description

Change is everywhere and it seems to come at us from every direction. In this course, Embracing Change: Staying Agile in the Midst of Change, you will learn skills to help you become more agile, flexible, and open to change as this ability is essential to help you stay relevant in your profession and in your business environment. First, you will learn to recognize the value of change, review why people tend to fear or avoid change, and, once you understand the why behind your hesitancy towards change, you will become more adept at adapting and growing with the change you face. Next, you will discover the value of having a growth mindset, and how this mindset helps you to stay curious and open-minded to unexpected change. Finally, you will explore the most common changes to expect in your work environment and skills to best help you navigate through these changes. By the end of this course, you will have learned new skills and techniques that, if utilized, will help keep you agile, flexible, and better able to handle and grow from change in your work environment as well as in your personal life.

Table of contents
  1. Course Overview
  2. The Value of Embracing Change
  3. Prepare for Unexpected Change by Living a Life of Planned Change
  4. Navigating the Challenges of Change in Your Work Environment
  5. Becoming an Influencer for Change

Leading Technology Teams

Leading a team of technologists may be challenging and quite demanding. Learn how lead your team and help the team become more productive and successful.

Launching Successful Teams

by Shelley Benhoff

Jan 4, 2018 / 2h 24m

2h 24m

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Description

Creating a successful balanced team dynamic can be challenging to achieve. In this course, Launching Successful Teams, you'll learn best practices in putting together new teams, and techniques to overcome management and leadership obstacles facing your new teams. First, you'll discover how to build your team by selecting and interviewing the best candidates. Next, you'll explore best practices in managing and leading fully remote or virtual teams. Then, you'll dive into the different ways you can connect with your new employees to foster a positive working environment. After that, you'll learn how Intel and Google use objectives and key results (OKRs) to measure progress. Finally, you'll explore the four phases of developing your team (forming, storming, norming, and performing), along with how to attract and retain top talent. By the end of this course, you'll know how to recruit successfully to achieve a balanced group dynamic to produce the highest quality products and services for your organization.

Table of contents
  1. Course Overview
  2. Introduction
  3. Building Your Team
  4. Forming Virtual Teams
  5. Connecting with Your New Employees
  6. Setting Objectives and Key Results
  7. Developing Your Team
  8. Attracting and Retaining Top Talent
  9. Summary

Establishing Goals, Roles, and Guidelines for a Team

by Alice Meredith

Jan 30, 2018 / 1h 7m

1h 7m

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Description

The success of a team links directly back to the team’s understanding of company, team, and individual goals, and how they achieve their goals. In this course, Establishing Goals, Roles, and Guidelines for a Team, you'll learn how to set strategic goals that are essential for any team. First, you'll learn how to set clear roles and responsibilities for team members. Next, you'll explore how to effectively support team goals. Finally, you'll discover how to align roles to ensure all team members work within allowable guidelines. When you're finished with this course, you'll be able to effectively lead a successful team.

Table of contents
  1. Course Overview
  2. Pivotal Steps in the Goal Setting Process
  3. Establishing and Clarifying Team Roles
  4. Guidelines: A Framework for Success
  5. Leading the Journey
  6. Getting Back on Track

Building Trust and Commitment on Your Team

by Dan Appleman

Apr 2, 2018 / 1h 2m

1h 2m

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Description

It’s possible for teams to function without trust, it happens all the time, but efficient teams need trust to execute at a high level. In this course, Building Trust and Commitment on Your Team you'll learn the good things that can happen if you can build trust on a team, both trust in management and trust among team members. First, you'll learn how costs and risks drop. Then, you'll learn how turnover drops and commitment increases. Finally, you'll learn how trust grows excellence, achievement, and commitment in teams. By the end of this course you'll have practical approaches to building trust on your team.

Table of contents
  1. Course Overview
  2. Who Needs Trust, Anyway?
  3. Building Trust in the Leadership
  4. Building Trust Within the Team
  5. Building Commitment on a Team

Fostering Effective Team Collaboration and Communication

by Shelley Benhoff

May 3, 2018 / 2h 5m

2h 5m

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Description

This course is for any manager who is interested in building a communication plan and leading a self-managing team. In this course, Fostering Effective Team Collaboration and Communication, you will learn scenarios and techniques to overcome communication barriers within your team. First, you will learn a communication strategy for your team and best practices to avoid miscommunication. Next, you will discover the importance of reviewing the effectiveness of meetings to ensure that all participants are engaged for maximum collaboration. Finally, you will explore best practices in establishing trust and leading a self-managing team. When you're finished with this course, you will be able to establish a communication plan and provide your team with the tools for successful collaboration.

Table of contents
  1. Course Overview
  2. Introduction
  3. Implementing a Communications Strategy
  4. Avoiding Miscommunication
  5. Reviewing the Effectiveness of Meetings
  6. Establishing Trust
  7. Avoiding the Silo Effect
  8. Leading a Self-managing Team
  9. Summary

Motivating and Optimizing Team Performance

by Ron Schindler

Apr 23, 2018 / 1h 51m

1h 51m

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Description

Teams that can’t find purpose or focus can fail over and over - no matter the management style. In this course, Motivating and Optimizing Team Performance, you will discover how to pull a team together and keep them motivated. First, you will explore how to bring people together regardless of their unique backgrounds. Then, you will define the type of workers they are to better apply motivational and optimizing factors. Finally, you will learn to recognize what drives individual team members and what keeps them motivated. After finishing this course, you will be able to optimize your team in a quantifiable way by bringing unity to a diverse group.

Table of contents
  1. Course Overview
  2. Introduction to Motivating and Optimizing Team Performance
  3. Motivating and Optimizing Definition and Relation
  4. Defining a Team
  5. Bringing People Together
  6. Working as a Team to Become a Team
  7. Motivating Our Team
  8. Optimizing Our Team
  9. Summary – Why It All Matters

Managing Remote Teams

by Doru Catana

Jan 19, 2018 / 1h 31m

1h 31m

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Description

Knowing how to effectively manage remote teams has become an essential management skill if you want access to the best talent available worldwide and to keep up with a more and more competitive work environment. This course, Managing Remote Teams, comes as a solution to that problem, tackling it from multiple perspectives. First, you'll discover the core components of remote team management: recruiting, communication, performance, and culture. Next, you'll explore the principles of management and types of management systems. Finally, you'll learn the fundamentals of implementation and some tools to help you along the way. When you're finished with this course, you'll have a solid understanding of the theory of remote team management, as well as practical experience from completing all the quick exercises found throughout the course.

Table of contents
  1. Course Overview
  2. Why Choose Remote Work for Your Organization?
  3. Components and Structure of Virtual Team Management
  4. Setting up Your Systems
  5. Essential Skills of a Remote Manager
  6. Your Toolbox – How to Easily Manage Your Remote Team
  7. Course Overview and Taking Action

Developing a Team and Its Culture

by Tony Curtis

Feb 22, 2018 / 1h 18m

1h 18m

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Description

You’ve reached a point in your career where you’ve been called on to lead or manage a team. Your prior experience working on a team and with a manager or leader offers some insight into what is required, but you may need more information on how to succeed as a leader. In this course, Developing a Team and Its Culture, you will learn the value of diversity and how to leverage it. You will also learn how to establish a culture in your team and why it’s important. Finally we will discuss how to leverage team and individual successes to further strengthen the team. When you’re finished with the course, you’ll have the strategies you need to form a cohesive team that will succeed in their projects.

Table of contents
  1. Course Overview
  2. Knowing Your Team
  3. Fostering Culture in Your Team
  4. What Does Success Look Like?

Managing Technology Projects

Project Management may or may not be in your job description, but knowing how to manage a technology projects is definitely something technology managers do. These courses will teach you important skills to become better at managing these projects without going through professional project management training.

Project Management Basics for Non-project Managers

by Shelley Benhoff

Jan 4, 2019 / 2h 7m

2h 7m

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Description

This course, Project Management Basics for Non-project Managers, is for any manager (or aspiring manager) who is starting out in project management. Throughout this course, you will be presented with everyday project management scenarios to show what types of projects work well with each project management method. You will begin by applying traditional methodologies including Waterfall, Critical Path Method (CPM), and Critical Chain Project Management (CCPM). Next, you will be implementing agile project management including Scrum, Kanban, Extreme Programming (XP), and Adaptive Project Framework (APF). Then, you will begin using process-based methodologies including Lean and Six Sigma. Next, you will learn practicing change management including Event Chain Methodology (ECM) and Extreme Project Management (XPM). Finally, you will learn how to utilize PMI/PMBOK. By the end of this course, you will be able to choose the right project management methodology for your team and your types of projects.

Table of contents
  1. Course Overview
  2. Learning Project Management
  3. Applying Traditional Methodologies
  4. Implementing Agile Project Management
  5. Using Process-based Methodologies
  6. Practicing Change Management
  7. Utilizing PMI/PMBOK
  8. Choosing the Right Project Management Methodology

Portfolios, Programs, and Projects: What's the Difference?

by Ben Howard

Jul 28, 2017 / 35m

35m

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Description

All knowledge areas contain a multitude of buzzwords, terminology which you need to quickly grasp and understand in order to work within that knowledge area. In this course, Portfolios, Programs, and Projects: What's the Difference?, you'll quickly and effectively differentiate between three of the most overused and badly used terms within the Project Management industry. First, you'll discover robust "industry standard" definitions of these key terms. Next, you'll explore robust examples supporting those definitions. Finally, the course digs deeper and discusses other key concepts. By the end of this course, you'll be armed with the knowledge required to quickly feel comfortable discussing key Project Management issues.

Table of contents
  1. Course Overview
  2. Concepts & Definitions
  3. Terms and Tools
  4. Summary

Beginner's Guide to Project Management

by Casey Ayers

Jun 30, 2017 / 1h 41m

1h 41m

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Description

An effective PM needs to learn to lead projects with confidence, develop and meet requirements, and come in on time and within budget. In this course, Beginner's Guide to Project Management, the first course in the CompTIA Project+ series, you will learn about the principles of project management. First, you will delve into the roles and responsibilities associated with the project landscape. Next, you'll dive into how organizational structure can impact project management. Finally, you will learn how effective Project Managers balance the various constraints and influences that come along with any project. When you are finished with this course, you will have an understanding of the fundamentals of project management, and be ready to continue your learning for the CompTIA Project+ exam.

Table of contents
  1. Course Overview
  2. A First Look at Project Management
  3. Introducing CompTIA Project+
  4. Project Roles & Responsibilities
  5. Constraints & Influences in the Project Environment

Defining Project Scope and Managing Resources

by Casey Ayers

Jun 30, 2017 / 1h 33m

1h 33m

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Description

An effective PM needs to learn to lead projects with confidence, develop and meet requirements, and come in on time and within budget. In this course, Defining Project Scope and Managing Resources, you will learn about the project chartering process. First, you will learn how effective project managers define requirements. Next you will walk through the development of a work breakdown structure. Finally, you will explore how constrained resources can be effectively managed for project success. When you are finished with this course, you will have an understanding of the project chartering process and be ready to continue your learning for the CompTIA Project+ exam.

Table of contents
  1. Course Overview
  2. Chartering Projects
  3. Defining Requirements
  4. Developing the Work Breakdown Structure
  5. Managing and Optimizing Resources

Developing Project Schedules and Budgets

by Casey Ayers

Jun 30, 2017 / 2h 2m

2h 2m

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Description

An effective PM needs to learn to lead projects with confidence, develop and meet requirements, and come in on time and within budget. In this course, Developing Project Schedules and Budgets, you will take an in-depth look at how projects are scheduled and budgeted. First, you will learn how to sequence tasks and understand dependencies. Next, you will determine critical paths and allocate resources. Finally, you will learn to track expenditures, and harness agile methods. When you are finished with this course, you will have the knowledge necessary to schedule and budget your own projects, and be ready to continue your learning for the CompTIA Project+ exam.

Table of contents
  1. Course Overview
  2. Developing Project Schedules
  3. Implementing Agile Methods
  4. Developing Project Budgets

Managing Project Communications and Risks

by Casey Ayers

Jun 30, 2017 / 1h 60m

1h 60m

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Description

An effective Project Manager needs to learn to lead projects with confidence, develop and meet requirements, and come in on time and within your budget. In this course, Managing Project Communications and Risks, you will see how project teams are developed and how risks are identified and addressed. First, you will learn about developing project teams. Next, you will delve into managing project communications and stakeholder needs. Finally, you will learn all about managing project risks. When you are finished with this course, you'll know how to build teams for success, resolve conflicts, manage communications, and be ready to continue your learning for the CompTIA Project+ exam.

Table of contents
  1. Course Overview
  2. Developing Project Teams
  3. Managing Project Communications
  4. Managing Project Risks

Project Procurements, Performance, and Change Management

by Casey Ayers

Jun 30, 2017 / 2h 13m

2h 13m

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Description

An effective Project Manager needs to learn to lead projects with confidence, develop and meet requirements, and come in on time and within budget. In this course, Project Procurements, Performance, and Change Management, you will learn how to manage relationships with vendors and procurement sources. First, you will delve into managing project procurements and measure project performance. Next, you will learn about managing project changes. Finally, you will learn how projects are closed out. When you are finished with this course, you'll know how to select and manage relationships with vendors, use quality measurement tools and charting techniques to gauge project performance, and ensure project change requests are handled quickly and implemented correctly. You are now prepared for the CompTIA Project+ exam. Now go out and pass it!

Table of contents
  1. Course Overview
  2. Managing Project Procurements
  3. Measuring Project Performance
  4. Managing Project Changes
  5. Closing Out Projects
  6. Preparing for the CompTIA Project+ Exam

Pitching the Project: Winning Management Buy-in on a Project

by Doru Catana

Mar 6, 2017 / 57m

57m

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Description

Have a great idea yet you don't know how to sell it to management and get the ok for implementation? This course helps to solve that problem by tackling the core problems. In this course, Pitching the Project: Winning Management Buy-in on a Project, you'll learn a very practical and down to earth approach to get from idea to implementation. First, you'll start by getting the main questions answered that management will have. Next, you'll go over principles and tools to test the feasibility of your idea. Finally, you'll end with delivery where you look at presentation format and style. When you're finished with this course, you'll have the skills and resources to take your idea from just a thought to a detailed action plan that will get backed by management.

Table of contents
  1. Course Overview
  2. Laying the Groundwork
  3. Answering the Core Questions
  4. Making Sure the Numbers Add Up
  5. Pitch Delivery – Message, Story, & Presentation
  6. Course Summary and Checklist

Managing Scope Creep

by Lars Klint

Jul 5, 2018 / 1h 22m

1h 22m

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Description

At the core of managing scope and delivering a quality project within budget, and on time, is a thorough knowledge of how to manage scope creep. In the course, Managing Scope Creep, you’ll learn techniques and tools for not just managing scope, but also managing the project team. First, you’ll learn what scope is and how important it is to get right in any project. Next, you’ll acquire real skills in managing scope and even how to reverse scope creep. Finally, you’ll discover how to educate the team and stakeholders around you. When you’re finished with this course, you’ll have a foundational knowledge of creating a project scope that will help you as you move forward to managing scope creep.

Table of contents
  1. Course Overview
  2. What Is Scope Creep?
  3. How Does Scope Creep Happen?
  4. Managing Scope
  5. Educating Developers and Stakeholders

Building Vendor Relationships That Work

by Amy Irvine

May 24, 2019 / 1h 26m

1h 26m

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Description

Are you currently working with a vendor? Would you like to maximize your investment and build a vendor-ship that works? In this course, Building Vendor Relationships That Work, you will learn how to re-approach your vendor partnership to achieve mutual success. First, you will be exposed to common vendor relationships and lifecycle. Next, you will explore how to uncover the "why" to reach a win-win. Then, you will discover how to build a vendor-ship. And finally, you will gain an understanding of how to create and share your story of success. When you are finished with this course, you will have the mindset and strategies needed to build a vendor relationship that works.

Table of contents
  1. Course Overview
  2. Setting the Stage
  3. Uncovering the Why
  4. Building Your Vendor-ship
  5. Creating Your Success Story

Real-time Strategies for Identifying and Mitigating Project Risk

by Milena Pajic

Sep 10, 2018 / 1h 37m

1h 37m

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Description

There is not a single project nor a single industry that is risk-free. This course, Real-time Strategies for Identifying and Mitigating Project Risk, will help you learn how to approach the risk management process proactively. First, you will discover that risk management is an iterative process. Next, you will learn how to evaluate risks, create a probability and impact matrix, and set priorities for each evaluated risk. Finally, you will determine the way to come up with a plan B and define the contingency budget. When you are finished with this course, you will have a foundational knowledge of the risk management process and its influence on the project/product development.

Table of contents
  1. Course Overview
  2. Identifying Risks
  3. Evaluating Risks
  4. Creating Risk Mitigation Plan
  5. Contingency Planning
  6. Course Wrap Up