Cisco CAPPS (300-085) for CCNP Collaboration

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Cisco CAPPS (300-085) for CCNP Collaboration

Author: Sean Douglas

The courses in this path align to the objectives for the Cisco CAPPS (300-085) exam, one of four exams required for obtaining CCNP Collaboration certification. These courses can... Read more

What you will learn

  • Operating TMS
  • Provisioning TMS
  • Configuring Cisco Jabber
  • Configuring Cisco Unity Connection
  • Configuring Cisco Unity Express Using the GUI
  • Implementing IM and Presence Solution

Pre-requisites

It is advised that viewers be familiar with the concepts and objectives covered in the CIPTV1 (300-070), CIPTV2 (300-075), and CTCOLLAB (300-080) certification paths.

Cisco CAPPS (300-085) for CCNP Collaboration

The courses in this path align to the objectives for the Cisco CAPPS (300-085) exam, one of four exams required for obtaining CCNP Collaboration certification. These courses can help you prepare for certification.

With extensive hands-on demonstrations, these courses focus on implementing Cisco collaboration application. This includes Cisco Unified IM and Presence, Cisco Unity Express, Cisco Unity Connection, Cisco Prime Collaboration, and Cisco TelePresence Management Suite in a Cisco Unified Collaboration solution. They also cover voice messaging deployment scenarios, Cisco Unified IM and Presence features, and the implementation of Cisco Jabber.

By the end of these courses, you’ll be confident in your ability to implement Cisco collaboration application.

Deploying Enterprise Voicemail with Cisco Unity Connection

by Sean Douglas

Dec 10, 2018 / 2h 25m

2h 25m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Deploying Enterprise Voicemail with Cisco Unity Connection, you will learn how to deploy Cisco Unity Connection with Unified Communications Manager, add users, and enable voicemail features in your collaboration network. First, you'll see how to connect Unity Connection to your Cisco Unified Communications Manager (CUCM) cluster using both SCCP and SIP. Next, you’ll be able to configure call routing rules for direct and forwarded calls, and you'll create policies for incoming calls. Finally, you’ll learn how to import end users from both LDAP and CUCM, in addition to enabling features and services for these users. When you’re finished with this course, you’ll have the skills and knowledge needed to deploy a Cisco Unity Connection solution within your collaboration network.

Table of contents
  1. Course Overview
  2. Integrating Unity Connection with CUCM
  3. Configuring Unity Connection Call Routing
  4. Configuring Unity Connection End Users
  5. Configuring Unity Connection System Settings
  6. Importing Unity Connection End Users

Configuring Cisco Unity Connection Call Handlers, Video Greetings, and Unified Messaging

by Sean Douglas

Jan 9, 2019 / 1h 58m

1h 58m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Configuring Cisco Unity Connection Call Handlers, Video Greetings, and Unified Messaging, you will learn how to deploy Cisco Unity Connection features such as auto attendants, video greetings, integrated and unified messaging with Outlook and Exchange. First, you'll explore how to create voice enabled call handlers with Unity Connection. Next, you’ll configure Unity Connection integrated messaging to send voice mail to an Outlook email client. You’ll also be able to deploy Unity and Exchange to support unified messaging to an Outlook email client. Finally, you’ll see how to configure video greetings using a Cisco MediaSense server. When you’re finished with this course, you’ll have the skills and knowledge needed to deploy these Cisco Unity Connection features within your collaboration network.

Table of contents
  1. Course Overview
  2. Configuring Voice Recognition
  3. Configuring Unity Call Management
  4. Configuring an Auto-Attendant for Call Screening
  5. Configuring Cisco Unity Connection Integrated and Unified Messaging
  6. Configuring Cisco Unity Unified Messaging

Deploying Cisco Unified IM and Presence with Jabber

by Sean Douglas

Jun 28, 2019 / 1h 58m

1h 58m

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Description

Ubiquitous communication is an absolute business necessity. More than ever, businesses need dynamic audio and video collaboration solutions. Cisco dominates the IP communication industry by creating some of the world’s most diverse and reliable technology, with products like Jabber. Cisco Jabber creates an immersive face-to-face experience that lets users collaborate using a variety of devices. In Deploying Cisco Unified IM and Presence with Jabber, you will learn how to configure Cisco Unified Communications Manager (CUCM) and Cisco IM and Presence (IM&P) to support Jabber deployments. Next, you’ll learn how to create contacts using both LDAP and CUCM directories. You’ll also learn how to associate photos to your contacts using 3rd party applications, as well as by modifying Active Directory. In addition, you’ll learn how to customize Jabber by modify the jabber-config.xml file. Finally, you’ll learn how to troubleshoot potential issues by configuring an audio capture, examining communication in real time using RTMT, and collecting IM traces using RTMT. When you’re finished with this course, you’ll have the skills and knowledge needed to deploy a Cisco Jabber solution within your collaboration network.

Table of contents
  1. Course Overview
  2. Configuring Cisco IM and Presence to Integrate with CUCM
  3. Deploying Cisco Jabber to Register with CUCM
  4. Configuring Cisco Jabber Contact Directory and Photo Services
  5. Customizing Cisco Jabber Using XML
  6. Verifying and Troubleshooting Tools for Cisco Jabber Deployments

Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server

by Sean Douglas

Jul 31, 2019 / 2h 32m

2h 32m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server, you'll learn how to configure and deploy voicemail, auto attendant, and video greetings using Cisco Unity Express and Cisco MediaSense. First, you'll see how to configure Cisco MediaSense server to work with Cisco Unity Connection to provide video voicemail greetings. Next, you’ll explore how to deploy IP SCCP phones using router-based Cisco Communications Manager Express and then how to configure Cisco Unity Express to provide voicemail services to end users. Finally, you’ll delve into creating auto attendant scripts that allow callers to locate people in your organization without talking to a receptionist, as well as troubleshooting Message Waiting Indicators (MWIs). When you’re finished with this course, you’ll have the skills and knowledge needed to deploy and manage a Cisco Unity Express voicemail solution.

Table of contents
  1. Course Overview
  2. Configuring Unity Connection Video Greetings
  3. Configuring Cisco Unity Express with Router-based CME
  4. Configuring Cisco Unity Express System Settings and Uses
  5. Implementing Call Routing with Cisco Unity Express Auto-Attendant
  6. Troubleshooting Cisco Unity Express Concepts