Paths

Cisco CCNA Collaboration

Authors: Josh Kittle, Sean Douglas

The courses in this path are designed to cover Cisco Unified Communications solutions as well as the implementation of Cisco Video Network Devices. The first half of the path... Read more

What you will learn:

  • Performing basic administration for Cisco Unified Communications Manager
  • Performing basic administration for Cisco Unified Communications Manager Express
  • Performing basic administration for Cisco Unity Connection
  • Performing basic administration for Cisco IM and Presence Server
  • Voice networking fundamentals
  • The fundamentals behind Cisco video conferencing
  • Configuring Cisco video collaboration endpoints
  • Configuring Cisco TelePresence
  • Troubleshooting Cisco video collaboration endpoints

Pre-requisites

A basic understanding of LANs, WANs, switching, routing is considered the minimum level knowledge. Beyond that, an understanding of video conferencing and streaming fundamentals is recommended.

Cisco CICD (210-060) for CCNA Collaboration

The courses in this path cover Cisco Unified Communications solutions. This includes administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. Additionally, this learning path will prepare the learner for the Cisco CICD 210-060 certification exam, one of two exams required for the CCNA Collaboration certification.

Fundamentals for Cisco CICD (210-060)

by Josh Kittle

Jan 19, 2016 / 4h 17m

4h 17m

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Description

This is the first in a five-course series preparing the learner to take the Cisco CICD Certification Exam, one of two exams required as part of the CCNA Collaboration certification.

Table of contents
  1. Course Overview1m
  2. Understanding Traditional Voice Transport1h 4m
  3. Fundamentals of IP Telephony56m
  4. Understanding the Unified Communications Solutions Components51m
  5. Cisco IP Phone Basic Concepts and Registration Process1h 24m

Call Control with CUCM for Cisco CICD (210-060)

by Josh Kittle

Jan 10, 2017 / 5h 20m

5h 20m

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Description

This course, Call Control with CUCM for Cisco CICD (210-060), is the 3rd installment of the CICD certification exam prep series. First, you'll learn about Cisco Unified Communications Manager, Cisco's flagship telephony environment. Next, you'll discover key features and functionality within the product, and explore platform configuration basics and basic troubleshooting. Finally, you'll learn tips and tricks to aid you in preparation for your Cisco CICD certification exam 210-060. By the end of this course, you'll have great fundamental knowledge needed to prepare you for your Cisco CICD certification exam 210-060.

Table of contents
  1. Course Overview1m
  2. CUCM Introduction and Overview1h 12m
  3. Platform Configuration Pre-requisites26m
  4. Configuring Endpoints and Users1h 30m
  5. Dial Plan Fundamentals1h 5m
  6. Exploring Telephony Features1h 3m

Call Control with CUCME for Cisco CICD (210-060)

by Josh Kittle

Jun 21, 2016 / 3h 38m

3h 38m

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Description

Collaboration technologies are changing the world, and Cisco is leading the charge with its enterprise-class collaboration solutions. Cisco Unified Communications Manager Express is a major component in the overall Cisco collaboration suite of products. In this course, Call Control with CUCME for Cisco CICD (210-060), you'll learn basic concepts for configuring a Cisco Unified CME environment. Next, you'll learn about dial plan and call routing concepts using CUCME. Finally, you'll learn about popular telephony features available to you when using CUCME. After watching this course, you'll have a better understanding of using Call Control with CUCME for CICD 210-060 and will be better prepared if you chose to pursue the Cisco CICD 210-060 certification exam.

Table of contents
  1. Course Overview1m
  2. CUCME Introduction1h 1m
  3. Users and Endpoints in CUCME55m
  4. CUCME Dial Plan Fundamentals41m
  5. Enabling Telephony Features with CUCME25m
  6. More Telephony Features with CUCME32m

Voice Messaging and Presence for Cisco CICD 210-060

by Josh Kittle

Oct 9, 2017 / 3h 38m

3h 38m

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Description

The Cisco CICD 210-060 certification exam is one of two exams in the CCNA Collaboration certification track. In this course, Voice Messaging and Presence for Cisco CICD 210-060, you'll delve into the Cisco Unity Connection, and the Cisco IM and Presence Server applications in this fourth installment in the five-part series on CICD 210-060. First, you'll explore both integration and configuration fundamentals for each of these core collaboration applications. Next, you'll cover the basic concepts and integration of Cisco Jabber. Finally, you'll learn the practical skills necessary to be comfortable working with these technologies. By the end of this course, you should be well on your way towards mastering the concepts of these technologies in preparation for passing the Cisco CICD 210-060 certification exam.

Table of contents
  1. Course Overview1m
  2. Introducing Cisco Unity Connection17m
  3. Basic Unity Connection Administration41m
  4. User Configuration Overview59m
  5. Integrating Unity Connection with Unified Communication Manager52m
  6. IM and Presence45m

Troubleshooting for Cisco CICD 210-060

by Josh Kittle

Mar 7, 2018 / 3h 2m

3h 2m

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Description

The Cisco CICD 210-060 certification exam is one of two exams in the CCNA Collaboration certification track. In this course, Troubleshooting for Cisco CICD 210-060, the final course in the 5 part series on CICD 210-060, you will learn the basic troubleshooting techniques required for passing the certification exam. First, you will learn the fundamentals of Unified Communications Manager. Then, you will move into dial plan issues with Unified Communications Manager Express, and learn about voicemail troubleshooting and monitoring with Cisco Unity Connection. Finally, you will also explore issues you may run into with voice gateways, as well as core QoS issues you need to be prepared for, and review common issues with Cisco IM and Presence. By the end of this course, you will be prepared to effectively troubleshoot a basic Cisco collaboration environment.

Table of contents
  1. Course Overview1m
  2. Troubleshooting Cisco Unified Communications Manager1h 13m
  3. Troubleshooting Cisco Unified Communications Manager Express11m
  4. Troubleshooting Voice Gateway Issues32m
  5. Troubleshooting Voice Quality Issues27m
  6. Troubleshooting Unity Connection19m
  7. Troubleshooting Presence16m

Cisco CIVND (210-065) for CCNA Collaboration

The courses in this path dive into the essentials for implementing Cisco Video endpoints in Cisco video infrastructures. This will also include implementing and troubleshooting Cisco Unified Communication and Collaboration, TelePresence, and Digital Media Player in a variety of solution architectures. You’ll get your hands dirty working with Cisco Video solutions and by the end of this path, you’ll feel confident in your ability to implement Cisco video network devices.

The courses in this path align with the objectives in the Cisco CIVND (210-065) exam and can aid you in preparing.

Examining Cisco Video Conferencing Fundamentals

by Sean Douglas

Apr 19, 2019 / 2h 30m

2h 30m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. More than ever, businesses need dynamic video solutions, and Cisco TelePresence creates an immersive face-to-face experience that lets users collaborate like never before. In this course, Examining Cisco Video Conferencing Fundamentals, you'll gain an understanding of the components and technology used in Cisco video networks deployments. Then, you’ll examine the fundamentals of Cisco TelePresence video conferences. Next, you’ll be able to describe the characteristics of Cisco broadcast video networks and Cisco video surveillance systems. Finally, you’ll delve into the lighting, acoustics, and environmental factors that go into providing an exceptional immersive TelePresence video conference experience. When you’re finished with this course, you’ll have the foundational knowledge needed to administer a Cisco video collaboration solution.

Table of contents
  1. Course Overview1m
  2. Examining Cisco Video Technology Components33m
  3. Examining Cisco Video Protocols and Media 29m
  4. Examining Network Requirements39m
  5. Examining Cisco Surveillance Cameras and Encoders 23m
  6. Examining Environmental Requirements for Video Installations 23m

Configuring Cisco Video Collaboration Endpoints

by Sean Douglas

Feb 12, 2019 / 2h 8m

2h 8m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. Cisco TelePresence creates an immersive face-to-face experience that lets users collaborate like never before. In this course, Configuring Cisco Video Collaboration Endpoints, you'll learn how to implement, monitor, and troubleshoot Cisco TelePresence video endpoints. First, you'll see the step by step process of configuring TelePresence endpoints to Cisco Unified Communications Manager. Next, you’ll delve into the characteristics of endpoints such as the Cisco TelePresence Series, including the TelePresence TC, the TelePresence C series, and the TelePresence DX650. Finally, you’ll explore how to configure Cisco Jabber from scratch on both the IM and Presence and the Unified Communications Manager servers, and then troubleshoot real world scenarios with registration. When you’re finished with this course, you’ll have the skills and knowledge needed to deploy these Cisco TelePresence endpoints within your collaboration network.

Table of contents
  1. Course Overview1m
  2. Examining Cisco TelePresence Video Endpoints21m
  3. Configuring and Operating Cisco Unified IP Phones30m
  4. Configuring and Operating Cisco Jabber28m
  5. Configuring and Operating a Cisco TelePresence SX10 SIP Endpoint25m
  6. Troubleshooting Cisco Collaboration Endpoint Registration Issues21m

Configuring Cisco TelePresence Conferences

by Sean Douglas

Mar 20, 2019 / 2h 4m

2h 4m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. Cisco TelePresence creates an immersive face-to-face experience that lets users collaborate in dynamic real-time conferences. In this course, Configuring Cisco TelePresence Conferences, you will learn the characteristics, components, and the how-to of configuring Cisco TelePresence video conferences. First, you will see the step by step process of configuring TelePresence video conferences using Cisco TelePresence Server and TelePresence Conductor. Next, you will be able to describe the characteristics of video conferences hosted on both MCU and TelePresence Server. Finally, you will explore how to configure Cisco VCS and Unified Communications Manager so that their endpoints can utilize the TelePresence video conferences. When you are finished with this course, you will have the skills and knowledge needed to deploy Cisco TelePresence video conferences within your collaboration network.

Table of contents
  1. Course Overview1m
  2. Examining Cisco Collaboration Architecture 24m
  3. Examining TelePresence Conference Types and Layouts21m
  4. Registering Endpoints to Cisco VCS and TMS Servers 37m
  5. Configuring Conferences with Cisco TelePresence and Conductor Servers 22m
  6. Managing Cisco Digital Media Players16m

Troubleshooting Cisco Video Collaboration Endpoints

by Sean Douglas

May 21, 2019 / 2h 40m

2h 40m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. More than ever, businesses need dynamic video solutions. Cisco is leading this technological revolution. Cisco TelePresence creates an immersive face-to-face experience that lets users collaborate like never before. In Troubleshooting Cisco Video Collaboration Endpoints, you will examine the troubleshooting process for endpoints, servers, networks, and conferencing technology used in Cisco video networks deployments. Next, you’ll be able to configure traces and examine logs on Cisco Unified Communications Manager and Cisco VCS. Finally, you’ll learn about the command line options available to manage and maintain a Cisco collaboration solution. When you’re finished with this course, you’ll be better able to troubleshoot Cisco video conference deployments and be prepared to pass the CIVND exam. Software required: none

Table of contents
  1. Course Overview1m
  2. Identifying Cisco Collaboration Endpoint Issues34m
  3. Examining Common Cisco Collaboration Call Setup Issues29m
  4. Examining Cisco Collaboration Network Connectivity Issues34m
  5. Examining Cisco Collaboration Server Issues32m
  6. Maintaining and Managing a Cisco Video Solution27m

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