Love it or hate it, working in an office environment usually means interacting with many different personalities. Understanding different personality types and being able to handle interpersonal relationships judiciously and empathetically can contribute to a friendlier and more productive workplace. Sharpen your interpersonal skills with this path, where you'll learn about emotional intelligence, how to determine your strengths using personality tests, and how to navigate company culture.... Read more Read less
Learn what emotional intelligence is and how it can be leveraged in the workplace.
Do you struggle with controlling your emotions? Do you feel like maybe you are not performing at your absolute best? Emotional Intelligence can help! By understanding how your brain processes your emotions and leveraging the competencies of EI, you will be able to increase your EQ (emotional quotient). Take a journey through the inner workings of the brain; you will learn how to become self-aware, manage your emotions, understand other peoples' emotional states, and how to build stronger relationships.
Learn more about your strengths, personality, and how employers use them.
Everyday you interact and work with people who have a wide variety of personality strengths. In this course, Cultivate Your Professional Strengths Using Gallup's Research, you'll learn about the way your personality strengths and weaknesses constantly come into your daily interactions. First, you will learn about the way individuals and companies rely on Clifton's Gallup studies around human strengths to reach their highest potential. Next, you will look at how the studies prove that the keystone of high achievements in individuals, teams, and organizations is found in exercising and developing strengths rather than continually working to improve areas of weakness. Finally, you will learn about how these concepts are proven to build stronger teams, more united organizations, and a more successful and satisfying life for each individual who embraces these teachings. By the end of this course, you will have learned how to rely on your strengths to better work and interact with others.
In this course, we use the Myers-Briggs Type Indicator (MBTI) personality assessment to help us understand, work with, and influence others. In the first module, we introduce personality assessments and the MBTI and set the foundation for the rest of the course. In the second module, we break down the MBTI results so you can understand the results beyond what looks like just a bunch of mixed-up letters. In the third module, we go into an exercise to help you really understand specific results and apply this knowledge to people you work with, to help you know how to influence and work with them. In the fourth module, we take this information and apply it to YOU. This course is all about helping you be more effective in your communication with, and understanding of, other people.
Knowing how to understand and analyze your own personality and of those around you will greatly help to lead a happy life and aim for career growth. That's where the big five personality traits help. The Big Five personality traits have been developed after decades of assessing and analyzing human behavior to break it down to the simplest and most logical form. Unlike other personality assessments, the Big Five do not need an arcane test and can be intuitively applied. In this course, Knowing Yourself and Others Through the Big Five Personality Traits, you'll learn how to get to know yourself and others through the big five personality traits. First, you'll discover the Big Five OCEAN traits and their facets. Next, you'll explore the traits that DO help in the workplace and those that DON'T. Finally, you'll learn a categorization of people into 32 types based on a simple yes-no classification along each trait and analyze of a few of the most interesting of those 32 personality types. By the end of this course, you'll understand how to use the knowledge of the Big Five personality traits to understand those around you, maybe even more importantly, to understand yourself.
Have you ever asked yourself, what's the purpose of personality tests? Why do employers use them? What real value do they have? If so, this course, Personality Tests: How Employers Use Them, answers all of those questions. First, you'll learn about the fundamentals of personality testing and take a closer look at the industry as a whole. Next, you'll discover some of the most popular tests, such as Myers-Briggs, DISC, Big Five, 16PF, StrengthsFinder, and MMPI. You'll see their strengths, their weaknesses, and also the scenarios in which they are used. The course doesn't stop at theory and concepts. Finally, you'll develop an understanding for personality models, which provide you with several resources where you can take the tests, and self-assess your personality and those of your team. This will allow you to better understand each other, boost team synergy, and if nothing else, they will be a great conversation starter. After completing this course, you'll have a great overall image of personality tests, how they work, the different models used, test specifics, and self-awareness and understanding of your strengths that will allow you to perform better.
Learn more about company cultures and how to resolve conflict in the workplace.
The aim of this course is for you to be able to identify and deal with conflict before a crisis occurs. This course is suitable for anyone that works in a team environment, whether you are a manager or not. The course has five main objectives: to identify the different stages of conflict and describe what happens at each stage, to explore your own relationship with conflict and how it can affect performance, to learn how to stop conflict from escalating and move both parties to agreement, to determine your natural style for dealing with conflict, and to understand the process for using negotiation and/or mediation for resolving conflict.
This course will enable you, as a manager, to have those difficult conversations with employees about sensitive topics in an appropriate and effective manner, thus reducing unnecessary business costs. This course, Management Course: Difficult Conversations and Friendlier Workplace, contains an examination of management styles which will enable you to appreciate more clearly not only how you currently manage your employees but also why it might not always be as effective as you, or the business, would like. This is supported by a detailed look at employee engagement, from what it is to why you should bother with it and the practicalities of how to actually do it. Finally, the course will demonstrate, through a series of bad and good role plays and supporting feedback, how to actually talk appropriately to your employees about sensitive issues; issues that will potentially have a negative impact on the business' costs if mismanaged. When you've finished this course, you will be able to use your new knowledge to create a friendlier work environment, which will enable you to manage those difficult conversations more effectively and so improve working relationships with your employees. Happy and supported employees do not cost businesses as much money as unhappy and disengaged employees, thus helping to reduce unnecessary business costs.
There are no prerequisites required for this path.