Salesforce Certified Experience Cloud Consultant

Paths

Salesforce Certified Experience Cloud Consultant

Authors: Phil Weinmeister, Jarrod Kingston, Sara Morgan Nettles

Creating a unique, digital experience full of rich Salesforce data for your customers, partners, and employees is becoming what could be considered a standard part of a Salesforce... Read more

What you will learn:

  • Establish a rationale for using Salesforce Community Cloud as a digital experience platform
  • Understand community membership and licensing considerations
  • Establish an appropriate community template
  • Describe foundational community elements
  • Describe foundational community tools
  • Create and configure a Salesforce community
  • Establish initial community preferences and settings
  • Establish branding and theme
  • Establish community pages
  • Build and present page content via components
  • Establish knowledge base
  • Establish key community elements
  • Establish community content via Salesforce CMS
  • Establish community personalization
  • Understand community changes
  • Understand Community Analytics
  • Understand community deployment
  • Understand Lightning Bolt
  • Understand Community Adoption and Engagement Best Practices

Pre-requisites

There are no prerequisites to this certification path. However, individuals should know they must successfully pass the Salesforce Certified Administrator exam before being able to take the Salesforce Certified Experience Cloud Consultant exam.

Path Courses

In this path, you’ll learn how to tackle the key elements of working with Salesforce Experience Cloud to prepare you for a meaningful declarative role. Along the way, you’ll get up to speed on topics that serve as key elements of the official certification for Salesforce Certified Experience Cloud Consultant.

Please note that, as of October 2020, “Salesforce Community Cloud” has officially been renamed “Salesforce Experience Cloud.” While that is the case, Salesforce has acknowledged that many references will remain “Community Cloud” for some time. For courses in this path, “community” and “experience” can be seen as interchangeable.

Fundamentals of Salesforce Community Cloud

by Phil Weinmeister

Jun 11, 2020 / 1h 51m

1h 51m

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Description

Are you new to Salesforce communities, or even the Salesforce platform overall, and need to help design or build a digital experience using this platform? In this course, Fundamentals of Salesforce Community Cloud, you’ll learn the critical concepts of Community Cloud to prepare you for a significant role in implementing a Salesforce community. First, you’ll explore how to strategize and plan a successful implementation. Next, you’ll discover foundational community elements and their role in community building. Finally, you’ll learn how to leverage key tools that will be utilized in a hands-on implementation. When you’re finished with this course, you’ll have the skills and knowledge of an administrator, business analyst, or community manager needed to play a significant role in the development of a new community on the Salesforce platform.

Table of contents
  1. Course Overview
  2. Using Salesforce Community Cloud as a Digital Experience Platform
  3. Planning a Successful Salesforce Community Implementation
  4. Licensing and Membership Considerations for Salesforce Communities
  5. Salesforce Community Templates
  6. Fundamental Elements of Salesforce Communities
  7. Fundamental Tools of Salesforce Communities

Building and Configuring a Salesforce Community Cloud Experience without Code

by Phil Weinmeister

Nov 4, 2020 / 2h 17m

2h 17m

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Description

Are you preparing to build a digital experience using Salesforce Community Cloud and looking for a practical guide to empower and equip you for the task ahead? In this course, Building and Configuring a Salesforce Community Cloud Experience without Code, you’ll learn the critical skills involved in developing a Salesforce community. First, you’ll tackle the selection and configuration of a community template and theme, critical foundational pieces in your build. Next, you’ll cover community pages and components, including content layouts, component placement and configuration, and page settings. Finally, you’ll setup and configure other critical community elements, such as knowledge, CMS, and personalization. When you’re finished with this course, you’ll have the skills and knowledge of a “community builder” needed to develop, configure, and launch a digital experience through Salesforce Community Cloud.

Table of contents
  1. Course Overview
  2. Getting Started with Your Community Build
  3. Establishing Your Community Pages and Components
  4. Setting up Common Community Elements
  5. Incorporating the Power of Salesforce CMS in Your Community
  6. Expanding the Value of Your Community with Knowledge
  7. Personalizing Your Community via Audience Targeting
  8. Launching Your Salesforce Community

Launching and Managing a Salesforce Community Experience

by Jarrod Kingston

Aug 18, 2020 / 1h 14m

1h 14m

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Description

Are you preparing to launch a Salesforce community and looking to learn best practices for a successful launch? In this course, Launching and Managing a Salesforce Community Experience, you’ll learn key methods for deploying, managing, and measuring adoption for a Salesforce community. First, you’ll explore the different ways to deploy your community from environment to environment. Next, you’ll discover how to set up and configure community moderation. Finally, you’ll learn how to use community dashboards and reports to measure adoption and engage with the community members. When you’re finished with this course, you’ll have the skills and knowledge about Salesforce Community Cloud needed to successfully launch and manage a community on the Salesforce platform.

Table of contents
  1. Course Overview
  2. Community Deployments
  3. Community Moderation
  4. Community Analytics
  5. Community Adoption and Engagement Best Practices

Optional Course

The objectives covered in the following course are not required to pass the "Salesforce Certified Experience Cloud Consultant" exam. However, it is still useful and practical knowledge to have about Salesforce Experience Cloud. This is optional.

Developing and Extending a Salesforce Community Experience with Code

by Sara Morgan Nettles

Feb 13, 2021 / 1h 21m

1h 21m

Start Course
Description

Even though most communities can be built declaratively, there is sometimes a need to further customize the experience through code. In this course, Developing and Extending a Salesforce Community Experience with Code, you will learn about the opportunities that exist for extending a community with code. First, you will explore how to build and customize a community using either Visualforce or Lightning Components. Next, you will discover ways to handle component security through Apex Managed Sharing and enforcing object and field permissions. Finally, you will learn how to extend your communities reach to other Salesforce clouds and Salesforce communities. By the end of this course, you will understand the ways you can enhance your community through the use of code-based solutions.

Table of contents
  1. Course Overview
  2. Introduction to Digital Experiences
  3. Building a Lightning Community
  4. Building a Visualforce Community
  5. Understanding Security Customizations
  6. Digital Experience Integrations
Learning Paths

Salesforce Certified Experience Cloud Consultant

  • Number of Courses4 courses
  • Duration7 hours

Creating a unique, digital experience full of rich Salesforce data for your customers, partners, and employees is becoming what could be considered a standard part of a Salesforce implementation. The demand for CRM data and a tailored UX has truly never been higher. To that end, skills related to planning, building, and managing a Salesforce community are critically important.

In this path, you’ll learn how to tackle the key elements of working with Salesforce Experience Cloud to prepare you for a meaningful declarative role. Along the way, you’ll get up to speed on topics that serve as key elements of the official certification for Salesforce Certified Experience Cloud Consultant.

Please note that, as of October 2020, “Salesforce Community Cloud” has officially been renamed “Salesforce Experience Cloud.” While that is the case, Salesforce has acknowledged that many references will remain “Community Cloud” for some time. For courses in this path, “community” and “experience” can be seen as interchangeable.

Courses in this path

Path Courses

In this path, you’ll learn how to tackle the key elements of working with Salesforce Experience Cloud to prepare you for a meaningful declarative role. Along the way, you’ll get up to speed on topics that serve as key elements of the official certification for Salesforce Certified Experience Cloud Consultant.

Please note that, as of October 2020, “Salesforce Community Cloud” has officially been renamed “Salesforce Experience Cloud.” While that is the case, Salesforce has acknowledged that many references will remain “Community Cloud” for some time. For courses in this path, “community” and “experience” can be seen as interchangeable.

Optional Course

The objectives covered in the following course are not required to pass the "Salesforce Certified Experience Cloud Consultant" exam. However, it is still useful and practical knowledge to have about Salesforce Experience Cloud. This is optional.

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