Windows Troubleshooting Fundamentals

Paths

Windows Troubleshooting Fundamentals

Author: Mike Halsey

Learn how to diagnose, troubleshoot, and repair any type of problem like the Pros, building your skills, confidence, and broadening your understanding of the complex technical,... Read more

What you will learn

  • The methodology of diagnosing and troubleshooting problems
  • The tools, utilities, and features available to help you troubleshoot and repair problems
  • The processes involved in becoming a proficient troubleshooter
  • The technical structure of the Windows OS and how software, hardware, drivers, apps, and services are managed
  • Thinking outside the box to connect the dots and understand the problems the user faces
  • Using more advanced troubleshooting techniques

Pre-requisites

It’s best to come into this series with an understanding of Windows Desktop functionality as well as a love for fixing problems.

Customer-Facing Fundamentals

Providing IT Support is much more than just knowing what to fix and how to fix it. There is skill involved in being able to effectively query the end user, work with them, and help them understand what happened. With these skills in place, the user becomes an ally who will make your job easier in the future.

You will learn how to diagnose, troubleshoot, and repair common File and Networking problems like the pros, building your skills and confidence while broadening your understanding of Windows 7, Windows 8.1, and Windows 10.

Providing Troubleshooting Support for Windows Users

by Mike Halsey

Aug 21, 2017 / 1h 21m

1h 21m

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Description

It’s not always possible to get the information you need about troubleshooting a problem with Windows. You’ll sometimes need the end user to help you diagnose the problem, and you’ll certainly want them to learn how to avoid the problem recurring. In this course, Providing Troubleshooting Support for Windows Users, you'll learn about all of the approaches that help users with Windows troubleshooting problems. First, you'll explore specifically how to work with any kind of PC user. Next, you'll discover how to diagnose and repair problems that both you and the user can and cannot see yourself. Finally, you'll dive into what tools and utilities you can use to provide support both locally and remotely. By the end of this course, you’ll have the necessary knowledge to work with any PC user to troubleshoot and repair problems in Microsoft Windows.

Table of contents
  1. Course Overview1m
  2. How You Support Windows Users19m
  3. Providing Quality Support to Users21m
  4. Providing Local and Remote Support39m

Windows File System Troubleshooting

by Mike Halsey

Dec 1, 2017 / 1h 54m

1h 54m

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Description

As a professional, knowing how to properly troubleshoot the file system you're working on is essential. In this course, Windows File System Troubleshooting, you will learn how to navigate the file system in Windows 7, 8.1, and 10. First, you’ll learn what’s what, what’s where, what’s important, and what can cause problems. Next, you'll explore the underlying file systems for the hard disks and drives in your PCs, and how you can repair problems with them. Finally, you’ll wrap up with how you can manage and troubleshoot file, folder, and ownership permissions, and how you can ensure the security of your documents and data is as tight as you need it to be. By the end of the course, you’ll be able to troubleshoot and repair any type of files, file systems, or permissions problems in Windows like a pro.

Table of contents
  1. Course Overview1m
  2. The Windows File System In-depth21m
  3. Troubleshooting Disk and File Errors33m
  4. Managing Permissions, Ownership, and Auditing33m
  5. Managing Security and Permissions25m

Windows Network Troubleshooting

by Mike Halsey

Jun 26, 2018 / 1h 46m

1h 46m

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Description

If networking fails on your PCs, work and productivity can grind to a halt. In this course, Windows Network Troubleshooting, you will gain the ability to diagnose, troubleshoot, and repair any type of networking problem in Windows 7, 8.1 and 10. First, you will learn about the networking systems used on PCs. Next, you will discover how to find detailed, technical information about your networking systems. Finally, you will explore how to use advanced diagnostic and troubleshooting tools to repair complex networking issues. When you’re finished with this course, you will have the skills and knowledge of Windows Networking Troubleshooting needed to build your troubleshooting and support skills.

Table of contents
  1. Course Overview1m
  2. Networking Concepts in Windows26m
  3. Configuring and Managing Networks22m
  4. Managing Advanced Network Properties22m
  5. Advanced Networking Troubleshooting32m

Becoming a Proficient Troubleshooter

Having mastered the basics, it’s time to delve into more complex and technical troubleshooting subjects for Windows 7, Windows 8.1, and Windows 10. These subjects affect productivity, workflow, and they can cause immense frustration for end users.

These subjects include understanding how hardware and software can cause problems on PCs, how to manage and tame updates and recovery, and how to repair problems when Windows just won’t start.

Windows Software and Hardware Compatibility Troubleshooting

by Mike Halsey

Feb 15, 2018 / 1h 47m

1h 47m

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Description

Being able to troubleshoot is an invaluable asset for an IT professional. In this course, Windows Software and Hardware Compatibility Troubleshooting, you will learn how to diagnose, troubleshoot, and repair any type of software or hardware compatibility problem in Windows 7, Windows 8.1, and Windows 10. First, learn how to manage compatibility with the older and legacy software and devices you need to use on your PCs. Next, you will discover how to successfully diagnose and repair problems that can prevent software or devices from working correctly. Finally, you will explore how to manually repair problems caused in your PC’s operation by faulty devices. When you’re finished with this course, you will have the skills and knowledge needed to troubleshoot and repair any type of software or hardware compatibility issue in Windows 7, Windows 8.1, and Windows 10.

Table of contents
  1. Course Overview2m
  2. Managing Software Compatibility in Windows22m
  3. Resolving Software Compatibility Issues29m
  4. Managing Hardware and Device Compatibility in Windows28m
  5. Resolving Hardware Compatibility Issues25m

Windows Installation, Updating, and Recovery Troubleshooting

by Mike Halsey

Dec 20, 2018 / 1h 31m

1h 31m

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Description

Nobody can be productive without a working PC. In this course, Windows Installation, Updating, and Recovery Troubleshooting, you will gain knowledge of how to troubleshoot any type of problem that prevents Windows from working when it’s installed, or updated. First, you will learn about the Windows boot partition structure. Next, you will discover how to control and repair problems with Windows Update. Finally, you will explore the recovery and repair options in Windows. When you’re finished with this course, you will have the skills and knowledge of Windows Installation, Updating, and Recovery Troubleshooting needed to diagnose and repair any type of problem.

Table of contents
  1. Course Overview1m
  2. Preventing Problems When Installing Windows27m
  3. Troubleshooting Updates, Service Packs, and Feature Packs29m
  4. Managing Windows Resilience and Recovery33m

Troubleshooting Windows Startup

by Mike Halsey

Nov 3, 2016 / 1h 32m

1h 32m

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Description

Nothing is a greater barrier to productivity than a PC that won't boot, but what do you do? Reimaging the PC gets you caught up in hours of app and Windows updates, and reinstalling Windows makes things even worse. This course will show you how to diagnose and repair Windows startup problems, without the need for reimaging or reinstalling the operating system. First, you'll learn about the differences between BIOS and UEFI boot systems. Next, you'll explore how to effect quick repairs of many types on the Windows boot system. Finally, you'll learn how to completely rebuild a corrupt boot partition. By the end this course, you'll be able to repair almost any type of Windows Startup problem.

Table of contents
  1. Course Overview1m
  2. Repairing Common Startup Problems33m
  3. Manually Repairing and Rebuilding the Boot System28m
  4. Dual-boot Systems and Editing the Boot Options28m

Undertaking Technical Troubleshooting

Advanced troubleshooting needs advanced skills, but being able to take control of a PC’s registry or diagnose and remove a malware infection doesn’t need to be insurmountable.

In these courses, we’ll look at how we diagnose and repair the most complex problems you can encounter in Windows 7, Windows 8.1, and Windows 10 as well as how you can repair problems that you may have never encountered before.

Windows Registry Troubleshooting

by Mike Halsey

May 3, 2017 / 1h 34m

1h 34m

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Description

Nothing happens on a PC without the Registry being involved. This "nervous system" for your PC controls everything from start-up, to software installation, driver management, and configuration. This course, Windows Registry Troubleshooting, will take you on a deep-dive into the Registry, showing you what's what, and how to repair any type of Registry problem for multiple users on a PC. You'll also explore the tools and utilities available to help you edit and manage the Registry. Finally, you'll learn how to manually control and manipulate Registry entries for troubleshooting. By the end of this course, you'll have an understanding of troubleshooting Windows Registry and the best methods for doing so.

Table of contents
  1. Course Overview1m
  2. Exploring the Windows Registry Architecture19m
  3. Using Registry Tools and Utilities28m
  4. Troubleshooting a Corrupt Registry25m
  5. Troubleshooting Other Users’ Registries19m

Windows Virus and Malware Troubleshooting

by Mike Halsey

Feb 10, 2017 / 1h 26m

1h 26m

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Description

Virus and malware infection can plunge any business or organization into crisis as it spreads from one PC to another across a network, encrypts files, and downs desktops and servers. This course, Windows Virus and Malware Troubleshooting, will first teach you about the different types of malware threats and how criminals are resorting to psychology to attack your PCs and networks. Second, you'll learn what tools and utilities are available to help you defend your PCs and networks against malware. Third, you'll learn how to manually remove different types of malware threats from infected PCs. By the end of this course, you'll be armed with the right knowledge and the best available tools. You will be able to train PC users in how they can keep themselves and your vital company data safe, knowing that you will have the knowledge to clean infected PCs should disaster occur.

Table of contents
  1. Course Overview1m
  2. Defending Windows PCs Against Malware31m
  3. Malware and Virus Resources and Tools20m
  4. Removing Malware and Viruses from PCs33m

Troubleshooting Difficult Problems in Windows

by Mike Halsey

Aug 2, 2017 / 3h 41m

3h 41m

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Description

Not every problem on Windows PCs has a simple solution, and not every problem can be solved by reimaging your computer. In this course, Troubleshooting Difficult Problems in Windows, you'll learn the next level of diagnosis, troubleshooting, and repair, with advanced topics and tools aimed at helping you become more efficient with your IT skills. First, you'll explore the core structure of the Windows operating system software and drivers. Next, you'll dive into how to troubleshoot the most common and complex problems you'll face on PCs. Finally, you'll discover what tools and utilities can help you get the advanced diagnostic information you require. By the end of this course, you'll be able to diagnose, troubleshoot, and repair any type of complex PC problem.

Table of contents
  1. Course Overview1m
  2. The Methodology of Troubleshooting26m
  3. Dissecting the Windows File System and Disk Structure39m
  4. Understanding Networking on PCs27m
  5. Advanced Troubleshooting and Repair Methods44m
  6. Getting Helpful Diagnostics from the Administrative Tools43m
  7. Using Sysinternals for Troubleshooting37m