Providing IT Support is much more than just knowing what to fix and how to fix it. There is skill involved in being able to effectively query the end user, work with them, and help them understand what happened. With these skills in place, the user becomes an ally who will make your job easier in the future.

You will learn how to diagnose, troubleshoot, and repair common File and Networking problems like the pros, building your skills and confidence while broadening your understanding of Windows 7, Windows 8.1, and Windows 10.

Having mastered the basics, it’s time to delve into more complex and technical troubleshooting subjects for Windows 7, Windows 8.1, and Windows 10. These subjects affect productivity, workflow, and they can cause immense frustration for end users.

These subjects include understanding how hardware and software can cause problems on PCs, how to manage and tame updates and recovery, and how to repair problems when Windows just won’t start.

Advanced troubleshooting needs advanced skills, but being able to take control of a PC’s registry or diagnose and remove a malware infection doesn’t need to be insurmountable.

In these courses, we’ll look at how we diagnose and repair the most complex problems you can encounter in Windows 7, Windows 8.1, and Windows 10 as well as how you can repair problems that you may have never encountered before.