Production issues and bugs are a common albeit frustrating part of software development. Imagine a tale of two organizations, with different approaches towards addressing this problem.

Remember when you were little and someone told you a secret? Whether it was someone they liked or a funny story they heard, you felt excited that they trusted you and that you knew the secret. Fast forward to the present day. Carli is a software engineer who has worked at the company since the very beginning. She has a secret, the knowledge of how the reporting module works.