Arguably, the most frequently asked question from an engineer is: 'When will this be done?' And yet in our engineering principles document we stipulate that 'we don’t do fixed time/fixed scope work'. No wonder, this is one of the most frequent questions that different parts of our organization are asking about: 'How can we make an agreement or sign a contract if we don’t have a fixed point in time when we can all agree that something will be ready for our clients?'

Production issues and bugs are a common albeit frustrating part of software development. Imagine a tale of two organizations, with different approaches towards addressing this problem.

Remember when you were little and someone told you a secret? Whether it was someone they liked or a funny story they heard, you felt excited that they trusted you and that you knew the secret. Fast forward to the present day. Carli is a software engineer who has worked at the company since the very beginning. She has a secret, the knowledge of how the reporting module works.