Pluralsight Professional Services Terms and Conditions
Last modified: July 6, 2021 (v.6)
The scope and features of the Services may be determined by the subscription Plan Customer has purchased under the Agreement or by way of the Services set forth on a Sales Order or statement of work (“SOW”) executed by the Parties. A summary of subscription Plans, including any bundled Services offerings, can be found at https://www.pluralsight.com/terms/plans, https://www.pluralsight.com/pricing/flow or such successor site(s). A summary of Pluralsight’s Services, their associated scope and features, is as follows:
|API Consulting.||API Consulting This Service provides an expert Pluralsight resource to consult with Customer regarding integrations to the Platform. Such resource will provide consulting on API best practices and how to utilize the data from Pluralsight's API.
This Service does not include writing or troubleshooting code for Customer and Customer agrees that it is solely responsible for maintaining any code created during the user of this Service. Customer must engage with Pluralsight to commence this Service within sixty (60) days of purchase and such work shall be completed within sixty (60) days of the agreed upon project kickoff date. The API Consulting Service is a flat fee that includes up to ten (10) hours of support from Pluralsight's expert resource during normal business hours. In the event Customer desires additional API consulting, Customer must purchase additional integration Services. This Service must be utilized within one (1) year of purchase.
|Data Feeds||Data Feeds. This Service provides Customer with automated configured data feeds from Pluralsight’s API. Pluralsight offers additional data feeds of usage information beyond Pluralsight’s standard dashboard that can be exported to a .CSV or .TXT file. Delimiter options include pipe, tab, space, and comma, and while the file naming conventions may be customizable, Pluralsight provides no guarantee of data delivery. Data Feeds can be enabled to trigger one-time or on a scheduled basis (at most daily) via Customer’s FTP, or SFTP (hereinafter “Data Feed Instruments”). Other file types and/or delivery methods may be available upon request. Pluralsight is not responsible to provide or support Customer’s Data Feed Instruments and further agrees that delivery times of such Data Feed may vary.
The Data Feed Service includes up to five (5) standard data feeds. Customer is allowed one (1) change per Data Feed per quarter. Customer must engage with Pluralsight to commence this Service within sixty (60) days of purchase and such work shall be completed within sixty (60) days of the agreed upon project kickoff date. Pluralsight will offer Customer support for Customer’s configured Data Feed integrations for the Initial Term of the underlying subscription Plan. In the event Customer desires; a) changes to the configured Data Feed integrations after the Initial Term, or b) configuration(s) of additional Data Feed integrations, Customer must purchase additional integration Services.
|Single Sign-On||Single Sign-On (SSO). This Service is a single configuration between Customer and Pluralsight that allows Users to provision a login to the Pluralsight Skills and/or Flow Platform without the need for Pluralsight-specific credentials. Pluralsight supports SSO using SAML 2.0 as the standard. Customers are responsible for the IdP side of such connection. SAML spec is followed universally, both SP and IdP initiated linking and deep linking are supported. Customer may also choose self-provisioning, which does not use SAML JIT. Customer may also be given the ability to have Pluralsight build issuance criteria and automated channel, team and plan mapping, but agrees that any such attributes delivered across the SSO configuration are Customer’s responsibility; and as such, Customer disclaims any and all liability associated with alignment to any such attributes.
This SSO Service includes integration for one (1) IdP and includes any certification updates to facilitate Customer’s use of Pluralsight during the Initial Term. Customer must engage with Pluralsight to commence this Service within sixty (60) days of purchase and such work shall be completed within sixty (60) days of the agreed upon project kickoff date. Pluralsight will offer Customer support for Customer’s configured SSO integration for the Initial Term of the underlying subscription Plan. In the event Customer desires; a) changes to the configured SSO integration after the Initial Term, or b) configuration(s) of additional integrations, Customer must purchase additional integration Services.
|Systems Integration||Systems Integration. This Service is a single configuration between Customer’s system and Pluralsight. System Integrations includes, but is not limited to, an LMS, LXP or HRIS application. This integration Service includes both Single Sign-on and Data Feeds that are supported by the Customer’s system.
The Systems Integration Service includes integration for one (1) System. Customer is allowed one (1) change per Data Feed per quarter. Customer must engage with Pluralsight to commence this Service within sixty (60) days of purchase and such work shall be completed within ninety (90) days of the agreed upon project kickoff date. Pluralsight will offer Customer support for Customer’s configured integration for the Initial Term of the underlying subscription Plan. In the event Customer desires; a) changes to the configured integration after the Initial Term, or b) configuration(s) of additional Data Feed integrations, Customer must purchase additional integration Services.
|Digital Literacy Onboarding Service||Digital Literacy Onboarding Service:
|Enterprise Onboarding||Enterprise Onboarding:
|Flow ProServ Onboarding||Flow ProServ: Onboarding:
|Flow Guided On-Premise Installation||Flow Guided On-Premise Installation:
This Service assists Customer with installation of the On-Premise Flow Software. Pluralsight will assign a Pluralsight implementation engineer for the Initial Term of the Customer’s Flow on-premise subscription. Following the production installation planning session between the assigned guided on premises installation team and the Customer’s primary installation team, Pluralsight will: (1) provide Customer with a customized installation plan, and (2) identify all prerequisites that the Customer's primary installation team must obtain in preparation for a guided installation of the Flow Software. During the guided installation, the implementation engineer will interface directly with Customer’s primary installation team, provide step-by step guided installation of the Customer’s Flow On-Premise instance, and train the Customer’s primary installation team on the best practice maintenance techniques for the Flow on-premise software instance installed.
Customer must schedule an installation planning session with Pluralsight within thirty (30) days of the Flow Subscription Start Date. Customer understands and agrees that successful implementation of the Flow On-Premise Software is contingent on Customer furnishing a team of internal engineers to support Customer’s on-premise installation and maintenance during the Term of the Flow subscription.
|Flow ProServ: Systems Consulting||Flow ProServ: Systems Consulting: The ProServ: Systems Consulting Service assists Customer with ongoing system health and performance issues related to the Flow product during normal business hours for the Initial Term of the Flow subscription. After installation of the Flow product, the Systems Consulting Service will perform the following functions: (1) consult with Customer’s system admin to verify correct functioning of the Flow product; (2) assists with necessary system integrations (i.e. Repo, Ticketing, etc) and API setup; (3) guide Customer's system administrators in performing application upgrades; and (4) assist with troubleshooting within the Customer's Flow environment and configurations.|
|ProServ Custom Home||ProServ Custom Home:
The Custom Home Service facilitates a scalable learning solution for Users through creation of a Customer centric landing page within the Skills Platform. Pluralsight will provide an expert resource to work with the Customer to develop their Custom Home, starting with a kick-off call (to be scheduled by the Parties with a minimum of two (2) week’s advanced notice). This Custom Home Service may include a custom carousel, Customer centric copy, a custom banner image, a custom video to be displayed, custom learning paths surfaced to Users, and an AI generated component unique to each User.
The initial build for this Service lasts up to thirty (30) days after the kick-off call. Customer may meet with Pluralsight up to three (3) times during the Initial Term to iterate on the Custom Home build and will be able to preview any updates made to the Custom Home before re-publishing. The Custom Home build must be started within ninety (90) days of purchase.
|ProServ Skills Strategy||ProServ Skills Strategy:
This Service provides expert resource(s) on Pluralsight’s Platform who work closely with the Customer to deliver a tailored skill development roadmap aligned to business & technology
objectives, department initiatives, and/or to job functions/roles. The engagement lasts up to ninety (90) days from strategic discovery and expires one (1) year from the purchase date. The ProServ Skills Strategy Plan typically begins with a thirty (30) minute strategic discovery meeting between Customer and Pluralsight and is generally followed by subject matter expert discovery meeting(s) (maximum one call per skill topic area or functional role covered) to be coordinated by the Customer in a timely manner. During the ProServ Skills Strategy Plan, the skills strategy consultant(s) will typically work on the following deliverables; (1) understand desired outcomes of the Customer’s skills development initiatives, (2) identify skill topic areas / roles that will best support achievement of those desired outcomes, (3) categorize and group associated skills (subject to maximum skill topic areas or functional role limits for the tier sold), (4) map Pluralsight Platform resources to Customer’s identified skills in the form of matrices, (5) work with the Customer to iterate and finalize the matrices through email, (6) create Channel structures that present the focused skills development content to the relevant Customer audiences, and (7) provide best practices for success through the strategy guide.
|Skills Admin||Skills Admin: The Skills Admin Service is a premium level of support to assist Customer in managing their Pluralsight Skills Plans throughout the Initial Term of the Skills subscription. Customer will be assigned a designated support representative to support the Customer with items such as; license management, enablement, account structure management, designated self-serve experience(s), issue escalation, and platform issue resolution. This function may also assist Customer with engagement campaigns and ensure proper parity between multiple Plans.|
|Skills Architect||Skills Architect: This Service provides a Pluralsight resource to provide expert guidance to oversee and manage the holistic Customer experience using Pluralsight’s Skills Platform. Pluralsight will assign a Skills Architect over the course of a twelve-(12) month Skills subscription, beginning with a kick-off call between Pluralsight and the Customer. Following discovery by the assigned Skills Architect, Pluralsight will provide a continuous skills development program that will enable Customer to achieve the critical initiatives identified during discovery. The Skills Architect may also provide project management oversight for all Service offerings provided by Pluralsight, advising and directing various learning campaigns, providing Platform guidance to plan admins, and sharing competitive insights. The Skills Architect will have regular meetings with the Customer’s designated contact(s) to assist in the delivery and completion of the continuous skills development program.|
|Technical Account Manager||Technical Account Manager: The Technical Account Manager (TAM) is a subject matter expert that will serve as a primary technical contact for Customer’s plan administrators during business hours; coordinating activities and resources to ensure the Customer realizes the most value out of the Flow product during the Initial Term of the Flow subscription. The TAM will perform the following functions: (1) named contact for managing the health of the Flow product instance. (2) ensures proper resources are incorporated and coordinated through the issue resolution process; (3) manages executive technical relationships to enable a Flow product instance that specifically meets the Customer’s business and engineering goals; (4) supports Customer's efforts with front-end configurations including: (4a) supports and enables customer to complete user merge, team setup and maintenance activities. (4b) troubleshoots with Customer when repos or PR’s are blocked. (4c) provides technical documentation and guidance on use of Pluralsight’s API Development Portal (4d) works with Customer to identify opportunities to implement new Flow product capabilities: (4e) reaches out proactively to Customer to coordinate upgrades and deliver product release updates pertaining to Customer's product instance.|
3.1 Unless otherwise specified in a SOW, all professional services must be utilized by Customer within one (1) year of purchase. Customer shall have a revocable, non-transferable, term license to use the copy of the materials provided by Pluralsight in connection with the Services for its internal use only. All other rights in the materials remain in and/or are assigned to Pluralsight. The Parties will cooperate with each other and execute such documents as may be appropriate to achieve the objectives of this Section.
3.2 Customer acknowledges that Pluralsight may develop for itself, or for others, content similar to the materials and processes developed in performing the Services, and nothing contained herein precludes Pluralsight from developing or disclosing such materials and information, provided that the same does not contain or reflect Customer Confidential Information.
3.3 Services provided by Pluralsight hereunder are for use by Customer only and for the purposes described herein. Pluralsight is not liable for any loss or injury of Customer or its Users arising out of or caused, in whole or in part, by Customer's or its Users' use or application of the knowledge gained from the Services. In no event will Customer allow third parties to access or use the materials provided by Pluralsight in connection with the Services provided. Pricing for Services is based on the number of Users in Customer's Plan and is subject to change. Services are non-cancelable and associated fees paid or payable are non- refundable and cannot be used as a credit towards any other amounts due to Pluralsight.
3.4 In the event of a conflict between these Professional Services Terms and Conditions and any Sales Order or SOW executed by the Customer, the provisions of the Sales Order or SOW shall take precedence over provisions of these Professional Services Terms and Conditions.
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