CCAI Virtual Agent Development in Dialogflow ES for Software Developers
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
What you'll learn
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "CCAI Virtual Agent Development in Dialogflow ES for Citizen Developers" course.
Table of contents
- Introduction 1m
- Where fulfillment is used 1m
- Cloud functions 4m
- Fulfillment read 3m
- Fulfillment write 5m
- Cloud Firestore 4m
- CF Setting Up 5m
- CF Testing 2m
- Cloud deployment 5m
- Lab Intro Using Cloud Functions to Persist and Query Data from a Database 0m
- Lab: CECCAI | Adding fulfillment with Cloud Functions (OD) 0m
- Lab Review Using Cloud Functions 1m
