Snowforce '19: Business Analysis Skills to Help You Be a Better Admin
Understanding how to do root cause and SIPOC analysis, defining use cases and stories, defining SMART goals/objectives, and creating a product backing will be tactics to delivering Salesforce projects that make a positive impact to the business.
What you'll learn
Many people are promoted to the position of Salesforce admin without having any formal IT background or training, and without realizing that delivering functionality requires knowledge of several factors that lead to business transformation success. At the beginning phases of a project, there are several business analysis techniques that can help a Salesforce admin get to the key requirements that will lead to a successful project. Understanding how to do root cause and SIPOC analysis, defining use cases and user stories, defining SMART goals and objectives, and creating a product backing will be tactics that go a long way to delivering Salesforce projects that make a positive impact to the business.
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About the author
Snowforce is held each year in Salt Lake City, UT and with over 600 Trailblazer attendees, is one of the largest community led Salesforce conferences in the world. Attendees go to catch up on the latest product trends, learn about creative solutions being built by the most innovative companies, and hear from inspiring industry leaders. Snowforce features 5 learning tracks, a large collection of strategic partners and app providers.