Customer Service for Software Developers: Delighting Customers
For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.
What you'll learn
Customer service can lead to business and personal success. Whether internal or external, helping customers feel appreciated and letting them know that you care about their needs can be instrumental to your success. In this course, we'll talk about customers and their needs, how to improve customer service (including what you can do right now), examples of great customer service, and how to help a customer become an evangelist.
Table of contents
- Introduction 1m
- Course Overview 1m
- Module Overview 1m
- What Can Love Lead To? 3m
- Why We Hate Customer Service 3m
- Whose Job Is It? 4m
- Understanding the Customer 2m
- Internal and External Customers 3m
- Developing a Customer Mindset 3m
- Benefits of Great Customer Service 2m
- How Much Time Is Reasonable? 3m
- What Does Time Spent Mean? 5m
- Do You Have Time for Customer Service? 2m
- Should You Reduce Time Spent on Customer Service? 1m
- How to Reduce Time Spent on Customer Service 2m
- Wrap-up 1m
- Introduction 1m
- Module Overview 1m
- Customer Service Policy and Examples 6m
- Communication Is Key 1m
- Managing Expectations 3m
- How Much Communication 2m
- The Tone of Your Communication 2m
- Frequency of Communication 2m
- Customer Service Through UI/UX 3m
- Customer Service Communication Tools: Intro and Email 2m
- Customer Service Communication Tools: Contact Us Form 1m
- Customer Service Communication Tools: Phone 2m
- Customer Service Communication Tools: Webinar 2m
- Customer Service Communication Tools: Chat 2m
- Customer Service Communication Tools: Blogs and FAQs 2m
- Customer Service Communication Tools: Social Media 2m
- Customer Service Communication Tools: Conclusion 2m
- Your Customer Service Plan: Now 3m
- Your Customer Service Plan: Three Months 2m
- Your Customer Service Plan: Six Months 1m
- Your Customer Service Plan: Twelve Months 2m
- Communication Tips: Intro 3m
- Communication Tips: Guarding Your Phone Number 1m
- Communication Tips: Using Humor 1m
- Communication Tips: The Power of Follow-up 1m
- Wrap-up 1m
- Introduction 1m
- Module Overview 0m
- From Customer to Evangelist 2m
- Defining Evangelists 2m
- Finding Evangelists 1m
- Creating an Evangelist 1m
- Nurturing Trust 1m
- The Power of Asking 2m
- Empowering with Language 4m
- Keep Evangelists Current 2m
- Thank Evangelists Appropriately 2m
- Turning Service into Sales 0m
- Solutions and User Focus 2m
- New-to-them Features 2m
- Shameless Sales 2m
- Asking for Value-add Improvements 1m
- Customer Service as a Corporate Initiative 2m
- Customer Service and Company Culture 1m
- Wrap-up 1m
About the author
Jason Alba has been a Pluralsight Author since 2012, specializing in soft skills and professional development. He started his IT career as an intern developing tools for a robust intranet. He transitioned to an IT manager at another company where his job included web development as well as other IT functions. After an acquisition Jason became VP and then general manager at a newly formed tech company. He founded and manages JibberJobber.com, a CRM for job seekers. Jason has authored three books.... more