Amazon Connect is a cloud-based contact center solution that revolutionizes the way companies interact with their customers. Amazon Connect makes it easy to set up and manage a customer contact center while also providing reliable customer engagement at any scale. The intent of this course is to take business or technical stakeholders from absolutely zero Amazon Connect knowledge to justify, design, and implement a solution within their business.
Throughout the course we will cover topics such as creating your first Connect instance, creating contact flows, and even taking calls as an Agent. Lastly, we'll start diving into the power Lex brings to our contact center, and lightly discuss how a Lex Chatbot can impact your Contact Center.
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About the author
A Cloud Guru
The Cloud Content team comprises subject matter experts hyper focused on services offered by the leading cloud vendors (AWS, GCP, and Azure), as well as cloud-related technologies such as Linux and DevOps. The team is thrilled to share their knowledge to help you build modern tech solutions from the ground up, secure and optimize your environments, and so much more!