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Using Supportconfig in SUSE Linux Enterprise

There are times when you need outside eyes on your system and need to use vendor support to help resolve an issue. In this hands-on lab, we will look at the supportconfig tool and its output.

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Path Info

Clock icon Beginner
Clock icon 30m
Clock icon Jan 10, 2020

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Table of Contents

  1. Challenge

    Use YaST to Configure Supportconfig and Generate a Support Request

    1. Open YaST in text mode from the command line:

      sudo yast
    2. Go to Support on the left, Support on the right, and then Collect Data.

    3. Select Create report tarball and hit Enter.

    4. Choose the defaults, do not enter any info, and leave all other settings.

    5. Wait for it to complete and finish collecting data.

    6. Save it in /var/log and remove the (x) in upload using the space bar.

    7. Finish and exit.

  2. Challenge

    Review the Generated Report and Ensure No User Data Is Present

    1. Go to /var/log and run tar to extract the nts file that was created:

      cd /var/log
      sudo tar -xvf nts_ip_10-0-1-10...
    2. Change into the nts directory you just created and review the data to ensure no sensitive user data is present:

      cd /var/log/nts_ip_10-0-1-10...
      sudo grep -i 'cloud_user' ./* | less

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