Using Supportconfig in SUSE Linux Enterprise

Libraries: If you want this lab, consider one of these libraries.
Cloud

Using Supportconfig in SUSE Linux Enterprise

There are times when you need outside eyes on your system and need to use vendor support to help resolve an issue. In this hands-on lab, we will look at the supportconfig tool and its output.

Get started Contact sales

Lab Info

Level

Beginner

Last updated

Sep 14, 2025

Duration

30m

Challenge

Use YaST to Configure Supportconfig and Generate a Support Request
1. Open YaST in text mode from the command line:
  
  sudo yast
2. Go to Support on the left, Support on the right, and then Collect Data.
3. Select Create report tarball and hit Enter.
4. Choose the defaults, do not enter any info, and leave all other settings.
5. Wait for it to complete and finish collecting data.
6. Save it in /var/log and remove the (x) in upload using the space bar.
7. Finish and exit.
Challenge

Review the Generated Report and Ensure No User Data Is Present
1. Go to /var/log and run tar to extract the nts file that was created:
  
  cd /var/log
  
  sudo tar -xvf nts_ip_10-0-1-10...
2. Change into the nts directory you just created and review the data to ensure no sensitive user data is present:
  
  cd /var/log/nts_ip_10-0-1-10...
  
  sudo grep -i 'cloud_user' ./* | less

About the author

Pluralsight Skills

Pluralsight Skills gives leaders confidence they have the skills needed to execute technology strategy. Technology teams can benchmark expertise across roles, speed up release cycles and build reliable, secure products. By leveraging our expert content, skill assessments and one-of-a-kind analytics, keep up with the pace of change, put the right people on the right projects and boost productivity. It's the most effective path to developing tech skills at scale.

Real skill practice before real-world application

Hands-on Labs are real environments created by industry experts to help you learn. These environments help you gain knowledge and experience, practice without compromising your system, test without risk, destroy without fear, and let you learn from your mistakes. Hands-on Labs: practice your skills before delivering in the real world.

Learn by doing

Engage hands-on with the tools and technologies you’re learning. You pick the skill, we provide the credentials and environment.

Follow your guide

All labs have detailed instructions and objectives, guiding you through the learning process and ensuring you understand every step.

Turn time into mastery

On average, you retain 75% more of your learning if you take time to practice. Hands-on labs set you up for success to make those skills stick.