This course will teach you how to administer Salesforce Service Cloud, allowing you to solve the challenges that a Support organization faces. You will learn how to configure the objects and features that enable a productive Service organization.
Salesforce Service Cloud is one of the leading customer service options on the market. In this course, Administering Service and Support Applications in Salesforce, you’ll learn to administer and maintain the Service and Support features of a Salesforce Service Cloud organization. First, you’ll discover the important objects that make up the Service Cloud and their relationships with each other. Next, you’ll explore the Service and Support features that enable your users to be more efficient and self-reliant in their day-to-day job. Finally, you’ll learn how to configure and customize each feature step-by-step to match the way your company does business with real-life examples to show you how real companies use Service Cloud. When you’re finished with this course, you’ll have the skills and knowledge of Service Cloud needed to administer your Service Cloud organization with success, making your users’ lives easier.
Adrien Sacco is a Salesforce Certified Professional and Consultant, with more than 7 years of experience implementing CRMs and Marketing Automation technology. He is extremely passionate in helping others learn what they need to succeed in their career.
Course Overview My name is Adrien Sacco, and welcome to my course, Administering Service and Support Applications in Salesforce Service Cloud. I am a certified Salesforce professional, and it will be my pleasure to get you through your Service Cloud journey. Service Cloud is one of the leading customer service softwares in the market. By becoming a Service Cloud administrator, you are making a career choice that will truly have a positive impact. In this course, we are going to get very practical and see how we can configure the major Service Cloud features step by step. Some of the major topics that we'll cover include how to configure support processes from scratch, how to leverage Service Cloud productivity features, how to automate the case management journey, how to set up Salesforce Knowledge, and much more. By the end of this course, you will know how to set up and administer the main Service Cloud features. Before beginning this course, you should be familiar with the basics of Salesforce administration. From here, you should feel comfortable diving into more precise Salesforce administration topics with courses on Salesforce Service Cloud administration, Salesforce development, and even Salesforce architecture. I hope you will join me on this journey to learn Salesforce Service Cloud with the Administering Support and Service Applications in Salesforce Service Cloud course, at Pluralsight.