Integrating IT Service Management into Ansible Network Workflows
Ansible orchestration can serve as the “glue” between platforms, fully automating workflows from end to end. This course will teach you how to create integrations between network automation and common IT Service Management tools.
What you'll learn
The application of DevOps principles to IT operations is becoming more common every day. Similarly, business expectations of the modern IT department continue to increase, especially for support teams. Customers demand continuous progress on and rapid resolution of support tickets, causing business management to wage a never-ending war on support metrics like Mean Time To Resolution (MTTR) and First Response Time (FRT).
In this course, Integrating IT Service Management into Ansible Network Workflows, you will learn how to interact with ServiceNow and Jira ITSM platforms with Ansible.
First, you will discover Ansible IT automation and orchestration platform and how it can help IT operations and support teams meet these demands by facilitating automation between IT Service Management (ITSM) tools and network automation
Next, you will learn how to automatically apply basic configuration changes to your network automatically based upon information in each ITSM’s change request tracking mechanism.
Finally, you will explore how to automatically troubleshoot and resolve basic networking issues based upon problems filed within both ITSM platforms.
When you are finished with this course, you will be able to create Ansible automation that automates basic ITSM tasks within ServiceNow and Jira. This foundational knowledge enables you to create more complex automation that automates workflows from end-to-end.
Table of contents
- Module & Environment Overview 9m
- Demo: Install ServiceNow ITSM Ansible Collection 3m
- Demo: Configure Ansible User Account & Email Notifications in ServiceNow ITSM 6m
- Demo: Open, Close, & Update Problems with Ansible 8m
- Demo: Open, Close, & Update Incidents with Ansible 5m
- Demo: Open, Close, & Update Change Requests with Ansible 6m
- Module Summary 1m
- Module Overview 2m
- Demo: Fetch New Change Requests with Ansible 14m
- Demo: Apply Simple Network Configuration through Ansible with Change Requests 10m
- Demo: Update Change Request with Information through Ansible 7m
- Demo: Apply Complex Network Configuration through Ansible with Change Requests 6m
- Module Summary 1m
- Module Overview 2m
- Demo: Create Webhook Connection in ServiceNow 5m
- Demo: Create Webhook Receiver for Ansible Automation with FastAPI 11m
- Demo: Basic Automatic Incident Troubleshooting with Ansible 9m
- Demo: Advanced Automatic Incident Troubleshooting with Ansible 7m
- Demo: Automatic Incident Resolution with Ansible 10m
- Module Summary 2m
- Module Overview 1m
- Demo: Install Jira ITSM Ansible Collection 4m
- Demo: Create Jira ITSM API Key & Enable Email Notifications 3m
- Demo: Open, Close, & Update Problems with Ansible 11m
- Demo: Open, Close, & Update Incidents with Ansible 3m
- Demo: Open, Close, & Update Change Requests with Ansible 4m
- Module Summary 1m
- Module Overview 2m
- Demo: Fetch New Change Requests with Ansible 13m
- Demo: Apply Simple Network Configuration through Ansible with Change Requests 6m
- Demo: Update Change Request with Information through Ansible 6m
- Demo: Apply Complex Network Configuration through Ansible with Change Requests 6m
- Module Summary 1m
- Module Overview 2m
- Demo: Create Webhook Connection in Jira 3m
- Demo: Create Webhook Receiver for Ansible Automation with FastAPI 11m
- Demo: Basic Automatic Incident Troubleshooting with Ansible 8m
- Demo: Advanced Automatic Incident Troubleshooting with Ansible 7m
- Demo: Automatic Incident Resolution with Ansible 9m
- Module Summary 2m
- Course Summary & Final Thoughts 1m
About the author
Christopher Hart is a Software Consulting Engineering Technical Leader for Cisco specialized in enterprise and data center network solutions. Christopher continuously hones his Python software development skills and advocates for automation-first mindsets and DevOps principles. Christopher enjoys producing technical documentation and training, publishing over a dozen articles for Cisco and speaking at Cisco Live 2021. Christopher holds a Bachelor's of Science in Industrial Technology from East C... more