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Chatbots in the Call Center: AWS Lex and Connect

by Craig Golightly

In this course, you will build a basic cloud call center with AWS Connect then use AWS Lex to create a chatbot that recognizes speech input. You will finish with a call center that routes each call based on what the user says they need.

What you'll learn

Tired of listening for which number to press when you call for something? So are your users. In this course, Chatbots in the Call Center: AWS Lex and Connect, you will gain the ability to build a speech-enabled cloud call center. First, you will learn about AWS Connect. Next, you will discover AWS Lex. Finally, you will explore how to integrate Lex into Connect. When you're finished with this course, you will have the skills and knowledge of chatbots and call centers needed to have your very own call center with a phone number that you can call to try it out live.

About the author

Craig is passionate about solving problems with the right tools. He has over 20 years of software development experience with large enterprises and small startups on everything from search engines to fighter jets. He has a bachelor's and master's degree in computer science with extensive experience in AWS, microservices, and artificial intelligence. Craig enjoys teaching and mentoring others so they can save time and accomplish their goals faster.

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