What you'll learn

Has anyone ever said to you that they didn't feel like you were listening to them? This feeling is pretty common, but it's also one that's easily avoided by engaging in conversations on a deeper level. In this course, you’ll learn effective listening skills from Eric Zackrison, which will allow you to strengthen relationships, and allow for teams to work more effectively with increased trust. First, you’ll explore the basics around what listening truly is, the different types of listening that exist, and what obstacles to listening can be present at work. Next, you’ll discover various situations you might encounter in the workplace that can test your ability to listen effectively, and gives you strategies to navigate these scenarios with better listening in mind. Finally, you’ll learn some of the overarching tools you can leverage to listen more impactfully across all situations. When you’re finished with this course, you’ll be prepared to engage with your colleagues more effectively when in meetings, giving feedback, or navigating a conflict.