Crisis Communication and Technology: Communicating with Colleagues

This course takes viewers through the process of preparing for a crisis, communicating with stakeholders during a crisis, and evaluating methods and effectiveness after a crisis has passed.
Course info
Level
Beginner
Updated
Oct 1, 2015
Duration
2h 44m
Table of contents
Topic Introduction and Course Overview
Anticipating and Preparing for a Crisis
Responding to a Crisis
Examples of Crisis Communication
Developing a Crisis Management Plan
The Ethics of Internal Crisis Communication
Course and Crisis Conclusion
Description
Course info
Level
Beginner
Updated
Oct 1, 2015
Duration
2h 44m
Description

Crisis communication is one of the most challenging communication types an organization or individual can face, bringing together emotional vulnerability, ethical challenges, and high-stakes decisions amplified by informational and persuasive goals. When managed well, this communication can neutralize and calm an evolving crisis. When managed poorly, though, crisis communication makes a situation worse. This course takes viewers through the most important parts of preparing for crisis communication, including understanding crisis types and strategies, preparing foundational documents, and how to create communication in the moment. By the end of the course, viewers will have a concrete understanding of how to manage crisis communication for their own organizations, providing invaluable insight and immediate benefit.

About the author
About the author

Alan Ackmann teaches business and technical writing in the Writing, Rhetoric, and Discourse Department at DePaul University in Chicago, IL, where he lives with his wife and two children.

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