Customer Service for Software Developers: Delighting Customers

For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.
Course info
Level
Beginner
Updated
May 15, 2015
Duration
2h 9m
Table of contents
Developing a Strong Customer Service Foundation
How To: Specific Tactics to Improve Your Customer Service
Examples Where Customer Service Has an Impact on Business
Customer Service to Grow Your Business
Description
Course info
Level
Beginner
Updated
May 15, 2015
Duration
2h 9m
Description

Customer service can lead to business and personal success. Whether internal or external, helping customers feel appreciated and letting them know that you care about their needs can be instrumental to your success. In this course, we'll talk about customers and their needs, how to improve customer service (including what you can do right now), examples of great customer service, and how to help a customer become an evangelist.

About the author
About the author

Jason Alba is founder of JibberJobber.com, an online relationship manager for professionals to manage their career and job search. Jason is the author of I’m on LinkedIn – Now What??? and coauthor of I’m on Facebook – Now What??? and specializes in helping professionals with career management, network, and personal branding.

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