For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.
Customer service can lead to business and personal success. Whether internal or external, helping customers feel appreciated and letting them know that you care about their needs can be instrumental to your success. In this course, we'll talk about customers and their needs, how to improve customer service (including what you can do right now), examples of great customer service, and how to help a customer become an evangelist.
Jason Alba is founder of JibberJobber.com, an online relationship manager for professionals to manage their career and job search. Jason is the author of I’m on LinkedIn – Now What??? and coauthor of I’m on Facebook – Now What??? and specializes in helping professionals with career management, network, and personal branding.
Developing a Strong Customer Service Foundation
Welcome to the Customer Service for Software Developers course. Working with users has always been something that I've enjoyed doing. Since I've been managing developers, I've wanted to help them understand how to work with users in a customer service capacity to the point where we could delight customers, add value to them, and help them add value to what we were doing. If you're here, you're ready to delight your customers and get value from doing so. Let's get started.
How To: Specific Tactics to Improve Your Customer Service In this module we're going to talk about specific tactics to help you improve your customer service. As we go through this course, I invite you to think about using the topics and ideas that I present as a starting point that you can use for a conversation with your team. Some of the stuff that I talk about isn't going to be appropriate for you or your industry or your company, but it could lead to a great conversation with other people on your team or your own customers. Take what you like from this course, but if there are other things that are more appropriate for you, then implement those into your own customer service strategy. In the last module I introduced customer service, and we talked about things such as attitude, how you think about customer service, and how you perceive your customers. In this module, we'll talk about tactics and how tos. In the next module, we'll talk about examples and stories of customer service. And finally, we'll talk about how to empower your customers so they can become your evangelist. Let's get started.
Examples Where Customer Service Has an Impact on Business In this module, I'll share some stories and examples where customer service had a direct impact on business. As a reminder, we started out this course talking about attitude and perception of customer service and our customers and users. In the last module we talked about specific things that we could do to improve our customer service, in this module we'll talk about examples and stories, and then we'll talk about helping our customers become evangelists.
Customer Service to Grow Your Business In this module, we're going to talk about using customer service as a tool to grow your business. As a reminder, in the first module we talked about what customer service is and our attitudes towards customers and users, in the second module we talked about how to and tactics to improve our customer service, in the third module we talked about examples and stories of customer service, and now we'll talk about getting new business, creating evangelists and making sales. Let's get started.