Demand and Work Management: A Practical Guide

Everyday, the demand and work load placed upon your shoulders is growing. This course will provide you with the necessary skills and processes to make a practical impact on your demand and work management capabilities with immediate usable results.
Course info
Level
Beginner
Updated
May 16, 2018
Duration
4h 5m
Table of contents
Course Overview
What You Will Learn
Explore the Fundamentals of Demand Management
Constructing Your Demand Management Process
Building Your Operations Management Process
Building Your Project Management Process
Building Your Initiative Management Process
Tools, Forecasting, Metrics & Course Summary
Description
Course info
Level
Beginner
Updated
May 16, 2018
Duration
4h 5m
Description

If you are overwhelmed by the amount of work requests you get every week or even every day, and are challenged by juggling not only your workload, but the workload of your entire team or department, it is time to consider another approach. In this course, Demand and Work Management: A Practical Guide, you will learn the skills, approaches, tools, and techniques to advance your essential demand and work management skills. First, you will learn a solid definition of what demand management is, why it is an important element of any organization, and cover the numerous benefits of having a solid demand management process and approach. Next, you will discover the critical distinction between ‘demand’ and ‘work’ in conjunction with three discreet work types: operations, projects, and initiatives, that drive all demand and work in an organization. Finally, you will explore how to create backlogs, perform grooming, design portfolio/program/project management structures, setup Kanban boards, and model teams to support a variety of demand and work processes. When you’re finished with this course, you will have the skills and knowledge of demand and work management needed to implement proven techniques and processes to capture and manage demand from the executives to the end users and execute and deliver high-quality work outcomes.

About the author
About the author

Michael is General Manager at Fairway Technologies, a San Diego based technology consulting company. Prior to that, he was Vice President of Development at PDSA, Inc. and has many years of management, technology, and leadership experience.

More from the author
More courses by Michael Krasowski
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hello everyone, my name is Michael Krasowski and welcome to my course Demand and Work Management: A Practical Guide. Are you overwhelmed by the amount of work request you get every week, even everyday? Are you challenged by juggling, not only your project workload, but the workload of your entire team or department? Is every new request seemingly the next new number one item to accomplish? If so, you've come to the right place. This course is for you. In this course, we're going to provide you the skills, approaches, tools, and techniques to learn and improve your demand and work management skills. Some of the major topics that we'll cover include fundamentals of demand management and why it is so important. Constructing your demand management process to ensure you're doing the right work in the first place. Building your operations management process, including Kanban techniques. Building your project management process using traditional and Agile project management techniques. And building your initiatives management process, plus portfolio management. By the end of the course, you'll be able to collect, organize, analyze, track, and prioritize your demand and backlog. Furthermore, several approaches to managing the work itself will be presented, such as Kanban and Agile techniques. I hope you'll join me on this journey to improving your skills with my Pluralsight course Demand and Work management: A Practical Guide.

What You Will Learn
Hello, I'm Michael Krasowski from Pluralsight. I will be presenting the overview module in the course Demand and Work Management: A Practical Guide. Let's get started. Have you ever asked yourself: Do I need more people? Seems like I have too much to do. Am I working on the right stuff? Everything seems important. Am I getting the right guidance from my customers, managers, and stakeholders? Do I need to hire more with new skill sets, maybe more leadership-type people as well? How am I going to get this done? What is the best way to do the work that I have? What's the priority? Everyone is saying do mine first. Is there visibility to what I'm doing? Can others see my list of work to do and see my progress on the work that I'm doing? Or conversely, have you ever been asked these questions by others? And if you have, did you struggle with the answers? Well, you are not alone. Most people do struggle. And a major client of mine, the senior vice president told one of his directors, "You will get the resources you need. "Just give me the business case "or show me some data or something. " Since the director had no written list or backlog of work and no way to status and track his work, he was unable to get resources. Yes, he did need them, but any reasonably qualified senior manager must act on good solid data, not just, "Gee, I'm really, really busy; can I hire? " Sorry, that doesn't work for me either. Now, let's find out just why you are here watching my course.

Tools, Forecasting, Metrics & Course Summary
Hello, I'm Michael Krasowski from Pluralsight. I will be presenting the module Tools, Forecasting, Metrics and Summary in the course Demand and Work Management, A Practical Guide. Okay, let's get started. Now here's the module overview. We'll be covering the following topics: choosing the right tool, forecasting demand, metrics and feedback, right work versus work right, demand management recap, tickets, backlog, and grooming recap, operations, project, and initiative recap, and lastly, a final word.