- Course
- Core Tech
Dynamics CRM - Power User
This course discusses the features that every power user needs to be familiar with.
What you'll learn
In this course, you will explore the various features that power users need to know. Topics covered include case management, service scheduling, query building, data management, using CRM with Outlook and the various miscellaneous settings.
Table of contents
About the author
Julie Yack is a founding partner of Colorado Technology Consultants and a Dynamics CRM MVP. She is very involved in community efforts helping with developer user groups, mentoring up and coming technologists and advocating on behalf of small technology businesses with legislators in Washington DC.