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Dynamics CRM - Power User

by Julie Yack

This course discusses the features that every power user needs to be familiar with.

What you'll learn

In this course, you will explore the various features that power users need to know. Topics covered include case management, service scheduling, query building, data management, using CRM with Outlook and the various miscellaneous settings.

About the author

Julie Yack is a Founding Partner of Colorado Technology Consultants, based in Colorado Springs. She is equally proud of her MBA and being named a Dynamics CRM MVP by Microsoft. Julie’s authored or edited several books on business and technology topics and is a frequent conference speaker. Julie is the co-founder and leader of xRMVirtual ( ), a global user group focused on the education of CRM developers of all skill levels. She loves to travel and having been to all other con... more

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