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The 35 Things Everyone Needs to Know About Dynamics CRM

by Julie Yack

In this course, you will learn the vital skills needed to get started in Dynamics CRM as a user and beginner customizer.

What you'll learn

Whether you're a Dynamics CRM user, customizer, or developer, there are countless lessons you can learn. In this course, The 35 Things Everyone Needs to Know About Dynamics CRM, you'll see some of the most important ones. You'll start with some of the end-user experiences in CRM. Next, you'll go over the automation options in CRM, as well as learning how to increase your productivity by using Office 365 applications. Finally, you'll be introduced to some of the most important customizations in CRM. After completing this course, you'll better understand the basics and the possibilities enabled with Dynamics CRM.

About the author

Julie Yack is a Founding Partner of Colorado Technology Consultants, based in Colorado Springs. She is equally proud of her MBA and being named a Dynamics CRM MVP by Microsoft. Julie’s authored or edited several books on business and technology topics and is a frequent conference speaker. Julie is the co-founder and leader of xRMVirtual (www.xrmvirtual.com ), a global user group focused on the education of CRM developers of all skill levels. She loves to travel and having been to all other con... more

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