What you'll learn

Effective email communication in business could mean the difference between keeping or losing a job or getting or losing a contract. In this course, Effective Email Communication, you'll gain foundational knowledge of the five key elements of an email message. First, you'll learn how to create emails that are purposeful, and discuss etiquette in areas like address fields and vacation messages. Next, you'll discover specific things to proofread for in high-stakes emails and ways to visually enhance your messages to make them pop and really get your points across. You’ll also learn how to use GenAI tools like ChatGPT to draft, refine, and strengthen your emails while staying aligned with purpose, tone, and professionalism. Finally, you'll explore example emails and identify the elements that make them effective. In a dedicated module, you'll see practical demonstrations of how GenAI can support better drafting, tone adjustment, and strategic proofreading. When you're finished with this course, you'll have the skills and knowledge needed to master your business email communications and enhance your career success.