What you'll learn

Effective communication and building relationships are key in order to have a successful call. In this course, Effective Phone Skills, you'll learn how to use core relationship and communication skills to improve your phone calls. First, you'll explore how to use your voice effectively and the power body language can have on calls. Next, you'll delve into planning for better calls in order to get the outcomes you need. Finally, you'll learn how to follow-up and take better notes on a call. By the end of this course, you'll have the skills and knowledge needed to know exactly what you can, and should, do to be more effective and successful on your calls.

Table of contents