Effective Phone Skills
By Jason Alba
Improve your phone skills and have better communication. Decrease your risk, cost and liability to your company/team.
Course info
Rating
Level
Beginner
Updated
Jul 9, 2014
Duration
1h 20m
Table of contents
Effective Phone Skills: Fundamental Phone Skills
Course Introduction
4m
Related Courses
2m
How We Communicate
5m
Types of Calls and the Four R's
5m
Four Fundamental Phone Skills
4m
Cultures and Accents
4m
Assume Good Intent
4m
The Three Parts of a Call
1m
Wrap-up
1m
Effective Phone Skills: Mastering the Phone Call
Introduction
0m
The Purpose and Four R's: Part II
7m
The Beginning of the Phone Call
1m
The Middle of the Phone Call
2m
The End of the Phone Call
1m
What Does Your Body Do?
3m
What Does Your Voice Do?
2m
Understanding Other Participants
2m
Removing Distractions
5m
Follow-up and Notes
2m
Saying 'I Don't Know'
2m
Managing the Conversation
2m
Wrap-up
2m
Effective Phone Skills: Beyond the Phone Call
Description
Course info
Rating
Level
Beginner
Updated
Jul 9, 2014
Duration
1h 20m
Description
In this course, you will learn how to prepare better for different types of phone calls. You will understand the power of your body language and how you use your voice during calls. You will learn about the power of follow-up, and how to respond to uncomfortable situations.
About the author
About the author
Jason Alba is founder of JibberJobber.com, an online relationship manager for professionals to manage their career and job search. Jason is the author of I’m on LinkedIn – Now What??? and coauthor of I’m on Facebook – Now What??? and specializes in helping professionals with career management, network, and personal branding.
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