Course info
Nov 11, 2020
1h 28m
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Effective communication and building relationships are key in order to have a successful call. In this course, Effective Phone Skills, you'll learn how to use core relationship and communication skills to improve your phone calls. First, you'll explore how to use your voice effectively and the power body language can have on calls. Next, you'll delve into planning for better calls in order to get the outcomes you need. Finally, you'll learn how to follow-up and take better notes on a call. By the end of this course, you'll have the skills and knowledge needed to know exactly what you can, and should, do to be more effective and successful on your calls.

About the author
About the author

Jason Alba is founder of, an online relationship manager for professionals to manage their career and job search. Jason is the author of I’m on LinkedIn – Now What??? and coauthor of I’m on Facebook – Now What??? and specializes in helping professionals with career management, network, and personal branding.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi, everyone, my name is Jason Alba. Welcome to my course, Effective Phone Skills. I am founder and CEO of, which is a CRM for job seekers. I created this course because I've seen opportunities for improvement in the phone calls I'm on. We can spend more than half of our work week in meetings, many of which are on the phone. I want to give you a strong foundation to handle those calls effectively and have better outcomes. To do that, we'll talk about communication and relationships, which are key to having successful calls. In this course, we're going to talk about how to have better calls. Some of the major topics we'll cover include strategically preparing for calls, communication tactics, and how to manage a call that seems to get out of control. By the end of this course, you'll know exactly what you can and should do to be more effective on your calls. From here, you should feel comfortable diving into any of the other soft skills courses in Pluralsight, including Becoming a Better Listener, Presenting to the Bosses, and Leading with Emotional Intelligence. I hope you'll join me on this journey to learn about better communication with Effective Phone Skills at Pluralsight.