Course info
Jul 9, 2014
1h 19m

In this course, you will learn how to prepare better for different types of phone calls. You will understand the power of your body language and how you use your voice during calls. You will learn about the power of follow-up, and how to respond to uncomfortable situations.

About the author
About the author

Jason Alba is founder of, an online relationship manager for professionals to manage their career and job search. Jason is the author of I’m on LinkedIn – Now What??? and coauthor of I’m on Facebook – Now What??? and specializes in helping professionals with career management, network, and personal branding.

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Section Introduction Transcripts
Section Introduction Transcripts

Effective Phone Skills: Mastering the Phone Call
In this module we're going to talk about the actual phone call. What are things that we can do to have better phone calls? Let's get started.

Effective Phone Skills: Beyond the Phone Call
In the last module we talked about what to do on the phone call. In this module we're going to talk about things outside of a phone call, in other words, outside of talking to a human being. Let's get started.