Everyone involved in IT from the operational level to strategic management level should understand the need for IT Governance and IT Service Management. This course takes learners through the basic concepts and frameworks available.
Understanding the need for IT Governance and IT Service Management is crucial, however, with all of the certifications and frameworks out there, where do you direct your training and learning in this field? In this course, IT Governance and Management: First Steps, you will learn foundational knowledge of what IT Governance and IT Service Management is all about. First, you will learn about the world of IT and digital transformation. Next, you will discover what people mean about business agility and how project management helps organizations in ITSM. Finally, you will explore the most popular standards and frameworks in IT Service Management and IT Governance. When you’re finished with this course, you will have the skills and knowledge needed to continue your journey in taking your organization further in the world of digital transformation and IT Governance.
Course Overview Hi, everyone. My name is Chris Ward and welcome to my course I t Governance and Management. First Steps. I am a trainer and consultant, debt passion I t Group. And having worked with quite a few companies in my I T career, there have been times that I've really questioned why some companies do things better than other in the realm of I t service management. Well, what I found is that many of them used ICTY governance and I t service management frameworks. In this course, we're going to introduce you to the world of I t. Governance and I t service management. Some of the major topics that will cover include what is digital transformation? General terms involved in service management and I t governance introduce you to the world of business agility and give you a sneak preview of some frameworks that you can learn and apply in your own organization. By the end of this course, you will know the first steps to consider in incorporating I t governance. This is, of course, though that is introductory in nature, and so no previous experience is necessary from here. You should feel comfortable diving into I T service management with courses on I Till four. Kobe It and I t service management. I hope you'll join me on this journey to learn the first stages of I T. Governance and I t Service Management here at Pluralsight.