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Letting Go of Process and Accepting Controlled Chaos: Front 2019

by Front

Front UX & Product Management Case Study Conference | Letting Go of Process and Accepting Controlled Chaos | Wade Shearer

What you'll learn

Great product teams are empowered with a vision; organized into co-located, cross-functional, autonomous teams; and motivated by autonomy, mastery, and purpose. You don’t hire the best and then tell them what to do. But how does that scale? How does autonomy work when there’s multiple autonomous teams that must work together? No matter how innovative or proven your processes, structure, or techniques, they can’t be forced into place if they don’t fit the people. Every organization is different, every context is different, and every person is different. Your job as a leader isn’t building process, it’s building trust; and it requires patience. Your team must discover it and own it. Understanding your team’s technical skills, operational proficiency, and emotional maturity is crucial as you slowly step back from what, through how, to why. Join Wade Shearer for the story of how Workfront’s international user experience organization doubled in size in one year, reorganized into cross-functionally-led portfolios, assembled a design ops team, produced a design system, embarking on a complete user experience overall of an 18 year old enterprise platform, and developed a culture of accountability, transparency, feedback, and recognition.

Table of contents

Letting Go of Process and Accepting Controlled Chaos

About the author

Front is the product conference for UX designers and product managers. It's a practitioner’s conference. Attendees come for an education, real world, from-the-trenches case studies, and hands-on training from their peers.

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