What you'll learn

A big part of managing your career effectively means dealing with people in a compassionate and healthy way. In this course, Handling Difficult Situations at Work, you’ll learn to manage social and professional problems effectively. First, you’ll explore how to work side by side with difficult people, and what you can manage in yourself to make that relationship effective. Next, you’ll discover how to handle (and avoid) inappropriate behavior in the workplace. Finally, you’ll learn how to have a successful career and maintain a high standard of personal ethics, and why doing this, absent a moral imperative, is still in your self-interest. When you’re finished with this course, you’ll have the skills and knowledge of professional social skills needed to handle difficult situations with grace and skill.