In this course, you will learn how to improve communication and leadership skills by having successful difficult conversations. You should take this course if you want to improve personal or professional relationships and advance in your career.
In your personal and professional relationships you have many opportunities to have critical conversations. It may feel uncomfortable bringing up sensitive topics and bringing attention to things that need to change because you may be worried about hurting feelings or overstepping boundaries. In this course, How to Have Difficult Conversations, you will learn to master the art of planning for and participating in conversations that are hard and uncomfortable, whether you are the initiator of the conversation or the subject of the meeting. First, you will see how to prepare for the difficult conversation, from purposefully planning for the meeting in the right environment to being prepared and practiced with specific language to achieve your objectives. Next, you will discover ideas and tactics for how to present the problem and keep the conversation focused, responding to emotions appropriately and keep your own emotions in check. Finally, you will explore what to do after you are done with the difficult conversation, including the critical follow-up, and how to act towards and around the people involved in the critical conversation. When you are finished with this course, you will have the skills and knowledge of leadership and communication needed to have successful difficult conversations.
Jason Alba is founder of JibberJobber.com, an online relationship manager for professionals to manage their career and job search. Jason is the author of I’m on LinkedIn – Now What??? and coauthor of I’m on Facebook – Now What??? and specializes in helping professionals with career management, network, and personal branding.
Course Overview Hi everyone. My name is Jason Alba. Welcome to my course, How to Have Difficult Conversations. I am CEO and founder of JibberJobber, which is a CRM for job seekers. Early in my career I was a web developer, and eventually I started managing dev teams. In this course we're going to talk about an important soft skill, which is how to have difficult conversations. I was recently in a meeting with a CEO who said that every time someone chooses to have a difficult conversation, and does it well, there are benefits, whether relationships improve, issues get cleared up, or the work environment becomes much better. Having those difficult conversations, which we sometimes might just want to avoid, is necessary for progress. Some of the major topics that we'll cover include how to prepare for difficult conversations, what to do during and after the difficult conversation, and what to do if you're caught off-guard and unprepared for a difficult conversation. By the end of this course you should feel confident, maybe even excited, that you can have a difficult conversation the right way, that you can make sure the conversation is handled well, and really see the benefits of choosing to do this hard thing. From here you should feel comfortable diving into improving other aspects of communication and relationships with courses on how to become a better listener, management, and leadership. I hope you'll join me on this journey to learn how to communicate better in hard situations with the How to Have Difficult Conversations course at Pluralsight.