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How to Have Difficult Conversations

by Jason Alba

In this course, you will learn how to improve communication and leadership skills by having successful difficult conversations. You should take this course if you want to improve personal or professional relationships and advance in your career.

What you'll learn

In your personal and professional relationships you have many opportunities to have critical conversations. It may feel uncomfortable bringing up sensitive topics and bringing attention to things that need to change because you may be worried about hurting feelings or overstepping boundaries. In this course, How to Have Difficult Conversations, you will learn to master the art of planning for and participating in conversations that are hard and uncomfortable, whether you are the initiator of the conversation or the subject of the meeting. First, you will see how to prepare for the difficult conversation, from purposefully planning for the meeting in the right environment to being prepared and practiced with specific language to achieve your objectives. Next, you will discover ideas and tactics for how to present the problem and keep the conversation focused, responding to emotions appropriately and keep your own emotions in check. Finally, you will explore what to do after you are done with the difficult conversation, including the critical follow-up, and how to act towards and around the people involved in the critical conversation. When you are finished with this course, you will have the skills and knowledge of leadership and communication needed to have successful difficult conversations.

About the author

Jason Alba has been a Pluralsight Author since 2012, specializing in soft skills and professional development. He started his IT career as an intern developing tools for a robust intranet. He transitioned to an IT manager at another company where his job included web development as well as other IT functions. After an acquisition Jason became VP and then general manager at a newly formed tech company. He founded and manages, a CRM for job seekers. Jason has authored three books.... more

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