Identifying SaaS Operational Challenges for the Business

A common perception is that Software-as-a-Service applications are easy to use and require minimal IT involvement. This course will teach you real-world challenges that your business can encounter, and how you can manage them.
Course info
Level
Beginner
Updated
Apr 16, 2018
Duration
1h 22m
Table of contents
Description
Course info
Level
Beginner
Updated
Apr 16, 2018
Duration
1h 22m
Description

Software-as-a-Service applications are marketed as being easy to use, with minimal IT involvement. In this course, Identifying SaaS Operational Challenges for the Business, you will learn what the Business expects from SaaS and the pitfalls to meeting those expectations. First, you will learn about the challenges of accessing SaaS applications from anywhere, at any time. Next, you will discover the touch points with your existing systems, to enable a seamless work day experience. Finally, you will explore how to meet the Business’ requirements for data protection and change management. When you’re finished with this course, you will have the skills and knowledge of identifying the Business operational challenges with SaaS, needed to manage the expectations of the Business.

About the author
About the author

Sonia Cuff is a systems administrator & architect with over 20 years experience in Microsoft and IBM software platforms. With a solid Enterprise background, Sonia now runs a Managed Services Provider in the Small & Medium Business market in Australia, servicing both Cloud and on premise environments.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Sonia Cuff, and welcome to my course, Identifying SaaS Operational Challenges for the Business. I'm a Microsoft MVP and technology consultant at my own company, The Missing chair. Software as a Service applications are marketed as being secure and easy to use. But when you add in how the business is used to working on a normal day, you can find some functionality gaps. In this course, we are going to look at how to identify and mitigate those gaps to ensure the SaaS application meets the business requirements and keeps IT happy. Some of the major topics that we will cover include using SaaS from anywhere, integrating SaaS into the workday, and protecting your SaaS data including staying compliant with regulations. By the end of this course, you'll understand the business and technical decisions needed to successfully operate a SaaS application in alignment with your business requirements. Before beginning the course, you should have a basic knowledge of data security concepts and an understanding of the security policies that are already in place within your own organization. I hope you'll join me on this journey to learn about the challenges of using Software as a Service with the Identifying SaaS Operational Challenges for the Business course at Pluralsight.

Using SaaS Anywhere
Welcome back to Identifying SaaS Operational Challenges for the Business. My name's Sonia Cuff, and I'm a technical consultant in Brisbane, Australia. In this module, we'll look at how the business can expect that they'll be able to use the SaaS applications anytime from anywhere and how the reality of this can be sometimes a little challenging no matter how good the vendor is. In this module, we'll explore how the business can expect the SaaS application to always be ready to use and what challenges can get in the way and prevent that. We'll look at the different ways that the business might access the SaaS application and, again, what challenges we come across in the real world. And, finally, you'll learn how to manage those expectations including when things aren't quite going to plan. These are the kinds of big bold claims that our SaaS vendors take out into the market, "Run your business from anywhere from any internet-connected device. " Sounds pretty good, doesn't it? But remember Sarah? She's our IT operations manager at the Wired Brain Coffee Company. She knows that sometimes reality doesn't quite live up to the marketing hype. So she's going to explore the difference between what's being sold and what could be experienced in reality especially if it's going to have an impact back on her IT team.

Integrating SaaS into the Workday
Welcome back to Identifying SaaS Operational Challenges for the Business. I'm Sonia Cuff, a technical consultant in Brisbane, Australia. And in this module, we're going to be talking about integrating Software as a Service applications into the workday. In particular, we'll be looking at what business users expect to see as they go about doing their work and some of the technical challenges that the IT operations team has to make this all work seamlessly. For the end users, it's just signing in, but for the IT team, it will look at the identity and access requirements underneath. We'll look at how the business users may expect to work with files and folders, and also how information gets in and out of the SaaS application and also what they're expecting. And, finally, we'll take a quick look at whether there are any hardware considerations, which may seem strange when we're talking about SaaS applications, but there are a few hardware touch points in your environment. Remember Sarah, she's our IT Operations Manager at the Wired Brain Coffee Company. She's responsible for making sure that using a SaaS application is going to be a seamless experience for the end users because she knows her IT team is going to get the phone calls if it isn't. This is one of Sarah's favorite phrases, and mine too. Workday friction are the little frustrations that get in the way if you're trying to do your job, most commonly caused by technology. So the more we can plan to address some of these issues first, the more productive and happier our end users are going to be.

Protecting SaaS Data
Welcome back to Identifying SaaS Operational Challenges for the Business. I'm Sonia Cuff, a technical consultant in Brisbane, Australia. In this module, we'll be looking at how you protect the information inside of Software as a Service application whether it's from external people accessing it or saving the users from themselves. We'll take a look at access to the data and how we can control sharing. We'll discuss options for recovering data if it's been deleted and talk about some of the business requirements to track who has done what and when. We'll touch on some of the external regulations that your business might need to comply with and what happens to the data if the business changes their mind and decides to decommission the Software as a Service application. Fair warning: This module may raise more questions than it does answers. I'm going to throw a lot of concepts at you, and you'll need to talk to your business unit and look at your SaaS application to find out how to handle some of these scenarios. In fact, that's what Sarah, our IT Operations Manager at the Wired Brain Coffee Company, is going to do as her business explores using a SaaS application.

Embracing SaaS Changes
Welcome back to Identifying SaaS Operational Challenges for the business. I'm Sonia Cuff, a technical consultant in Brisbane, Australia. As an IT professional, the ever-changing world of SaaS applications can seem a little risky. So in this module, we'll explore the challenges that that poses when you're trying to keep your business up and running. First, a little bit about Change Management 101, the standard change management principles that you're likely to have in place in your organization already. We'll look at how change happens in a Software as a Service world and how you bridge the gaps and what the differences are between those two. And, finally, we'll look at whether any changes inside your business or inside your IT operations could have an impact on the business and how they use the SaaS application. Remember Sarah. She's our IT Operations Manager at the Wired Brain Coffee Company. And since the business decided they wanted to use a Software as a Service application, she's been doing a significant amount of research into it. Sarah admits that the change management aspect has her the most worried. So let's get started.