Identifying SaaS Operational Challenges for the Business

A common perception is that Software-as-a-Service applications are easy to use and require minimal IT involvement. This course will teach you real-world challenges that your business can encounter, and how you can manage them.
Course info
Level
Beginner
Updated
Apr 16, 2018
Duration
1h 22m
Table of contents
Description
Course info
Level
Beginner
Updated
Apr 16, 2018
Duration
1h 22m
Description

Software-as-a-Service applications are marketed as being easy to use, with minimal IT involvement. In this course, Identifying SaaS Operational Challenges for the Business, you will learn what the Business expects from SaaS and the pitfalls to meeting those expectations. First, you will learn about the challenges of accessing SaaS applications from anywhere, at any time. Next, you will discover the touch points with your existing systems, to enable a seamless work day experience. Finally, you will explore how to meet the Business’ requirements for data protection and change management. When you’re finished with this course, you will have the skills and knowledge of identifying the Business operational challenges with SaaS, needed to manage the expectations of the Business.

About the author
About the author

Sonia Cuff is a systems administrator & architect with over 20 years experience in Microsoft and IBM software platforms. With a solid Enterprise background, Sonia now runs a Managed Services Provider in the Small & Medium Business market in Australia, servicing both Cloud and on premise environments.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Sonia Cuff, and welcome to my course, Identifying SaaS Operational Challenges for the Business. I'm a Microsoft MVP and technology consultant at my own company, The Missing chair. Software as a Service applications are marketed as being secure and easy to use. But when you add in how the business is used to working on a normal day, you can find some functionality gaps. In this course, we are going to look at how to identify and mitigate those gaps to ensure the SaaS application meets the business requirements and keeps IT happy. Some of the major topics that we will cover include using SaaS from anywhere, integrating SaaS into the workday, and protecting your SaaS data including staying compliant with regulations. By the end of this course, you'll understand the business and technical decisions needed to successfully operate a SaaS application in alignment with your business requirements. Before beginning the course, you should have a basic knowledge of data security concepts and an understanding of the security policies that are already in place within your own organization. I hope you'll join me on this journey to learn about the challenges of using Software as a Service with the Identifying SaaS Operational Challenges for the Business course at Pluralsight.