SaaS applications are supported by their vendor, leaving IT Operations wondering if there is a role for them. This course will teach you where SaaS touches your existing IT systems and processes, to ensure that they are visible and managed.
There’s a perception that Software-as-a-Service applications are supported by their vendor, with no need for your IT Operations department to get involved. In this course, Identifying SaaS Operational Challenges for IT, you will learn where SaaS can touch parts of your IT infrastructure, systems and processes. First, you will learn what you can and can’t control with a SaaS application. Next, you will discover which parts of your existing IT systems can be impacted by SaaS. Finally, you will explore which parts of your IT Operational processes need to include SaaS applications. When you are finished with this course, you will have the skills and knowledge of SaaS needed to integrate these applications with your existing IT systems and processes.
Sonia Cuff is a systems administrator & architect with over 20 years experience in Microsoft and IBM software platforms. With a solid Enterprise background, Sonia now runs a Managed Services Provider in the Small & Medium Business market in Australia, servicing both Cloud and on premise environments.
Course Overview (Music) Hi everyone. My name is Sonia Cuff, and welcome to my course, Identifying SaaS Operational Challenges for IT. I'm a Microsoft MVP and technology consultant at my own company, The Missing Chair. There's a perception that Software as a Service applications are supported by the vendor with no need for your IT department to get involved. This course is going to explore where SaaS can impact your IT operations. Some of the major topics that we will cover include what you can and can't control with a SaaS application, integrating SaaS with your existing IT systems, and the touchpoints between SaaS and your IT processors. By the end of this course, you'll understand how to integrate SaaS applications into your IT operations to ensure that they are visible and managed. Before beginning this course, you should have a basic knowledge of IT infrastructure and standard IT operational tasks. I hope you'll join me on this journey to learn about the touchpoints of SaaS applications, with the Identifying SaaS Operational Challenges for IT course, at Pluralsight.