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Knowledge Management in Salesforce Service Cloud

by Jarrod Kingston

Welcome to Knowledge Management in Salesforce Service Cloud. This course will teach you how to administer, maintain, and utilize Salesforce Knowledge.

What you'll learn

Are you preparing to configure Salesforce Knowledge within Salesforce Service Cloud and want to learn how to best configure and maintain it? In this course, Knowledge Management in Salesforce Service Cloud, you’ll learn how to administer, maintain, and use the Knowledge object, Record Types, and data categories. First, you’ll explore configuring Knowledge settings and the Knowledge object. Next, you’ll discover data categories and how to maintain Knowledge visibility and permissions. Finally, you’ll learn how to add Knowledge components within Salesforce App Builder and Experience Cloud. When you’re finished with this course, you’ll have the skills and knowledge of Salesforce Knowledge needed to manage and maintain a knowledge base.

Table of contents

About the author

Jarrod is a Salesforce MVP and VP of Solution Engineering with 7Summits, an IBM Company. He has 12 Salesforce certifications and 10+ years of experience in the support, training, and advancement of Salesforce. He has extensive experience in providing presentations, solution demonstrations and training. Jarrod has a dynamic ability to provide valuable content in an engaging way. Outside of work, Jarrod enjoys woodworking, house remodeling and spending time with his family. He lives in Kansas City... more

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