- Course
Knowledge Management in Salesforce Service Cloud
Welcome to Knowledge Management in Salesforce Service Cloud. This course will teach you how to administer, maintain, and utilize Salesforce Knowledge.
Intermediate
- Course
Knowledge Management in Salesforce Service Cloud
Welcome to Knowledge Management in Salesforce Service Cloud. This course will teach you how to administer, maintain, and utilize Salesforce Knowledge.
Intermediate
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This course is included in the libraries shown below:
- Core Tech
What you'll learn
Are you preparing to configure Salesforce Knowledge within Salesforce Service Cloud and want to learn how to best configure and maintain it? In this course, Knowledge Management in Salesforce Service Cloud, you’ll learn how to administer, maintain, and use the Knowledge object, Record Types, and data categories. First, you’ll explore configuring Knowledge settings and the Knowledge object. Next, you’ll discover data categories and how to maintain Knowledge visibility and permissions. Finally, you’ll learn how to add Knowledge components within Salesforce App Builder and Experience Cloud. When you’re finished with this course, you’ll have the skills and knowledge of Salesforce Knowledge needed to manage and maintain a knowledge base.
Knowledge Management in Salesforce Service Cloud
Intermediate
Table of contents
Jarrod is a Salesforce MVP and VP of Solution Engineering. He has 12 Salesforce certifications and 10+ years of experience in the support, training, and advancement of Salesforce.