Expanded

Managing Anger and Frustration in the Workplace

This course will teach you how to better recognize, regulate, and resolve situations of anger and frustration in a professional setting.
Course info
Level
Advanced
Updated
Oct 29, 2020
Duration
1h 19m
Table of contents
Description
Course info
Level
Advanced
Updated
Oct 29, 2020
Duration
1h 19m
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Description

In this course, Managing Stress and Anxiety in the Workplace, you’ll learn to better recognize, regulate, and resolve situations of anger and frustration in a professional setting. First, you’ll explore the most common causes and consequences of anger and frustration, and connect these patterns to your own experiences. Next, you’ll discover methods for expressing and responding to anger and frustration in a way that preserves and enhances professional relationships. Finally, you’ll learn how to enact lifestyle changes and preventative steps to minimize feelings of anger and frustration before they occur. When you’re finished with this course, you’ll have the skills and knowledge of how to handle anger and frustration in your professional life needed to manage relationships and enhance your emotional intelligence.

About the author
About the author

Alan Ackmann teaches business and technical writing in the Writing, Rhetoric, and Discourse Department at DePaul University in Chicago, IL, where he lives with his wife and two children.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi, everyone. My name is Alan Ackmann and welcome to my course, Managing Anger and Frustration in the Workplace. I'm an instructor and administrator at DePaul University. In this course, we're going to explore more about emotional intelligence by doing a deep dive into anger and frustration, and how they impact both workplace and non‑workplace life. Some of the major topics we'll cover include: common causes and symptoms of anger and frustration, how to express and respond to anger and frustration productively, long‑term and lifestyle strategies for managing anger and frustration, and some additional resources for further study. By the end of this course, you'll have a wide range of strategies at your disposal for managing anger and frustration in a variety of contexts. I hope you'll join me on this journey to learn more about emotional intelligence with the Managing Anger and Frustration in the Workplace course, at Pluralsight.