Description
Course info
Level
Intermediate
Updated
Jul 28, 2020
Duration
1h 12m
Description

In an ideal world, organizations should be able to confidently demonstrate that they have the right people with the right skills doing the right work at the right time. Unfortunately, one of the most challenging paradigms in business management is “too much work, too few workers.” As a result, leadership is forced to ask their people to do more with less. To deliver on expected results, management and their team members must find a consistent way to streamline and optimize the way they manage their workloads. In this course, Using Workflow Management to Optimize Resource Allocation, you will learn to design and implement four intermediate workflow management processes in your organization. First, you will explore establishing a capacity planning capability. Next, you will discover managing workload allocation. Then you will examine how to define a backlog management capability. Finally, you will learn how to leverage time reporting to improve workflow. When you are finished with this course, you will have the knowledge of using workflow management to optimize resource allocation needed to guide your organization in the implementation and adoption of these critical processes.

About the author
About the author

Paul is a highly decorated IT Professional with over 14 years of experience in the areas of IT Training, IT Service Management, IT Infrastructure Management, and IT Security.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hello everybody. My name is Paul Gadbois, and welcome to my course titled Using Workflow Management to Optimize Resource Allocation. I'm the enterprise architect at the Medical University of South Carolina. As an enterprise architect, I've developed a workflow management architecture which is made up of 11 individual processes that work together to help organizations ensure that they have the right people with the right skills, doing the right work at the right time for the right reason. This course is designed to cover the second group of four processes, which together form the planning and allocation phase of workflow management. In this course, you're going to learn about establishing a capacity planning capability, managing workload allocations, defining a backlog management capability, and leveraging time reporting to improve workflow. By the end of this course, you'll be prepared to implement all four processes and guide your organization in the adoption of these formal workflow management capabilities. I hope you'll join me as we explore how to use workflow management to optimize resource allocation, here at Pluralsight.