Description
Course info
Level
Intermediate
Updated
Mar 23, 2016
Duration
2h 48m
Description

Many helpdesk personnel don't have the tooling they need to solve their customers' problems. This course, Building a Client Troubleshooting Tool in PowerShell, will focus on developing a client-troubleshooting tool for helpdesk personnel. First you'll focus on how to recognize a problem that may require a new tool. Then you'll learn how to get to the heart of the problem by gathering requirements and speaking to the potential users to get a better idea of how you can build a tool to meet their needs. Once you gather that information, you'll learn how to build the tool via command-line code, design the GUI, and finally, wrap up with creating the GUI in Windows Forms with PowerShell Studio. By the time you finish this course, you will know how to use PowerShell to create a tool that will enable your clients to solve more problems and satisfy more of their customers.

About the author
About the author

Adam Bertram is an independent consultant, technical writer, trainer, and presenter. Adam specializes in consulting and evangelizing all things IT automation, mainly focused around Windows PowerShell.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hello. This is Adam Bertram, independent consultant, Microsoft Cloud, and Data Center Management MVP, lover of PowerShell, and just all around awesome guy. I've been working with PowerShell for over seven years now, and I'm excited to go into a realm that many PowerShell scripters may not have gone yet, the GUI. This is why I'm happy to introduce you to my latest course, Building a Client Troubleshooting Tool in PowerShell. This is a course where we take a step back from the command line, and focus more on the user's graphical experience. Not only are we going to learn how to build an easy to use GUI application in PowerShell, but you'll also learn some softer concepts like design, and how to create a tool for others. We'll first focus on how to recognize a problem where someone else may be in need of a tool. This will entail tips on getting to the heart of the problem by gathering requirements, by speaking to the potential user of our tool to get a better idea of their day, their struggles, and how best our tool can help them. Once we have our marching orders we'll then go over how to build the tool via command line code. We'll then go into designing the GUI that will lay over our command line code, and then finally we'll wrap up with creating the GUI in Windows Forms with Sapiens PowerShell Studio.