Expanded Library

Building a Client Troubleshooting Tool in PowerShell

by Adam Bertram

In this course, you'll learn how to recognize problems that require new tools and how you can help the people who encounter them. You'll be building a tool for helpdesk personnel in Powershell, focusing more on the user's graphical experience.

What you'll learn

Many helpdesk personnel don't have the tooling they need to solve their customers' problems. This course, Building a Client Troubleshooting Tool in PowerShell, will focus on developing a client-troubleshooting tool for helpdesk personnel. First you'll focus on how to recognize a problem that may require a new tool. Then you'll learn how to get to the heart of the problem by gathering requirements and speaking to the potential users to get a better idea of how you can build a tool to meet their needs. Once you gather that information, you'll learn how to build the tool via command-line code, design the GUI, and finally, wrap up with creating the GUI in Windows Forms with PowerShell Studio. By the time you finish this course, you will know how to use PowerShell to create a tool that will enable your clients to solve more problems and satisfy more of their customers.

About the author

Adam Bertram is an independent consultant, technical writer, trainer, and presenter. Adam specializes in consulting and evangelizing all things IT automation, mainly focused around Windows PowerShell. Adam is a Microsoft Windows PowerShell MVP, 2015 powershell.org PowerShell hero, and has numerous Microsoft IT pro certifications. He authors IT pro course content for Pluralsight, is a regular contributor to numerous print, and online publications and presents at various user groups and conference... more

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