Description
Course info
Rating
(19)
Level
Intermediate
Updated
Mar 23, 2016
Duration
2h 47m
Description

Many helpdesk personnel don't have the tooling they need to solve their customers' problems. This course, Building a Client Troubleshooting Tool in PowerShell, will focus on developing a client-troubleshooting tool for helpdesk personnel. First you'll focus on how to recognize a problem that may require a new tool. Then you'll learn how to get to the heart of the problem by gathering requirements and speaking to the potential users to get a better idea of how you can build a tool to meet their needs. Once you gather that information, you'll learn how to build the tool via command-line code, design the GUI, and finally, wrap up with creating the GUI in Windows Forms with PowerShell Studio. By the time you finish this course, you will know how to use PowerShell to create a tool that will enable your clients to solve more problems and satisfy more of their customers.

About the author
About the author

Adam Bertram is an independent consultant, technical writer, trainer, and presenter. Adam specializes in consulting and evangelizing all things IT automation, mainly focused around Windows PowerShell.

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