This course will teach you how to benefit from constructive feedback in conflict resolution within an organization. In these super sensitive cases, you'll need to be efficient and act timely in order to reach common goals effectively.
Different people bring along various working styles and behaviors. In this course, Resolving Conflicts with Feedback, you’ll learn to resolve a conflict with constructive feedback. First, you’ll explore the three phases of conflicts and the downsides of conflict escalation. Next, you’ll discover how to apply the principles of constructive feedback and approach conflict resolution. Finally, you’ll learn how to act in common conflict situations and manage them. When you’re finished with this course, you’ll have the skills and knowledge of implementing constructive feedback rules needed to resolve conflicts in an organization successfully.
Course Overview Hello, and welcome to my course, Resolving Conflicts with Feedback here, at Pluralsight. I'm Aleksandra Majkic,owner of the Business Development Agency Unified Communications. For most of us, a conflict is a synonym for a confrontation, fight, clash, rivalry, and is usually associated with a forceful act, but why do we immediately picture a sort of a battle? We have different goals than the other party involved. We become frustrated that they are not primary and our emotions get involved. Take advantage of this advanced course and learn how to understand the essence of a conflict and employ different feedback sharing techniques to resolve conflicts successfully. Some of the major topics that we will cover include exploring conflict management in the workplace, employing constructive feedback in conflict resolution, applying feedback to different conflicts, working with a conflict avoider. Before beginning the course, you should be familiar with feedback, in general, and the essence of effective communication. For a more detailed view, you can check my courses, The Power of Feedback in your Daily Work, Applying Feedback Showing Techniques Effectively, Conducting Feedback Sharing Sessions Successfully, Showing Feedback with Difficult Personalities, and Facilitating Effective Communication with Others. Thank you for learning with me. Let's get this journey started here, at Pluralsight.