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Service Design Conduct Interviews

by Oghenevovwero Enyoyi

This course will teach you how to get into the mind of the customer to understand their needs and help carve out the best journey and experience for them using a very efficient research method.

What you'll learn

As a product person or even a business, the goal is to continuously understand your customer. In this course, Service Design Conduct Interviews, you will learn how to understand the customer, their needs, desires, motivations; helping carve out the best journey and experience for them. First, you will explore an overview of “what” and “why” service design. Next, you will discover the specific kinds of interviews and how best to carry them out. Finally, you will learn how to make sense of all the data you have gathered also seeing case studies. When you are finished with this course, service design conducting interviews as a research method will be second nature to you and in turn you will be able to give your customers the best experience and journey they could ask for.

About the author

Vovwe Enyoyi is currently the Co-Founder and CEO at Eternal Workspace, a platform that connects workers to peaceful and close by locations where they can get work done. They currently have over 5 locations round Lagos, Nigeria. Vovwe has a product management background and has discovered, built and worked for payment gateway startups like Credo, Africa’s First Social Payment Platform, business communication companies like, one of Asia most thriving startups, and also worked as an Auth... more

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