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Service Design Process and Lifecycle Mapping

by Ada Epistatu

This course will provide to you a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on process and lifecycle mapping.

What you'll learn

Service design can be that bridge that connects multiple components, ranging from people, infrastructure, communication to materials in order to improve the interaction between the service provider, and its users/customers. In this course, Service Design Process and Lifecycle Mapping, you’ll learn to embrace proper processing mapping, including As-Is and To-Be processes. First, you’ll explore your surroundings: the right stakeholder, value network, and ecosystem mappings, and generate your board of innovation by using a trends matrix. Next, you’ll discover which ones are the right design methods from your toolkit with a deep dive on document diary study, service safaris, and user stories. Finally, you’ll learn how to evaluate existing documentation and create process mapping. When you’re finished with this course, you’ll have the skills and knowledge of design services needed to improve the interaction between the service provider and its users/customers.

About the author

Ada started her IT career as a PL/SQL developer for a large engineering company. She transitioned to a hands on Technical Consultancy role on Oracle Fusion Middleware and Enterprise Architecture for a Big 4. Followed by 5 years as an Entrepreneur. Since 2019 she has rejoined the corporate world. She has experience leading projects, analyzing challenges, and designing technical solutions. Always in pursuit of new knowledge and loves to share breakthroughs with those around her. Ada looks forward ... more

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