Expanded Library

Building the ServiceNow Configuration Management Database (CMDB)

by Akash Rajput

In this course, you'll learn what the Configuration Management Database (CMDB) is and how to effectively manage it with the help of the Common Service Data Model (CSDM).

What you'll learn

The Configuration Management Database, or CMDB, is a data repository that contains all the assets and services managed by a company. This information includes servers, network devices, applications, services, and more. In this course, Building the ServiceNow Configuration Management Database (CMDB), you’ll learn all about the CMDB and CSDM. First, you'll discover why CMDB and CSDM are required. Next, you'll explore how to use IntegrationHub ETL to upload data in the CMDB to manage assets. Finally, you’ll learn how to get more value from your ServiceNow investments when leveraging CSDM and CMDB. When you’re finished with this course, you’ll have the skills and knowledge of building the ServiceNow CMDB to manage all assets and services.

About the author

Akash is an enterprising leader and value creator with proven capabilities in building large-scale platforms and solutions. He has been building applications on the ServiceNow platform for global customers in US, APAC, ANZ & India. He also loves interacting with new college graduates, peers from the industry, and seasoned technology professionals, architects, and leaders

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