Getting Started with ServiceNow
This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.
What you'll learn
Every company follows a set of rules, whether they’re called rules, policies, or processes, something must be there. In this course, Getting Started with ServiceNow, you will learn the most common ServiceNow solutions. First, you will explore the key benefits of ServiceNow in order to understand how users will be leveraging ServiceNow on a daily basis. Next, you will delve into a theory perspective to understand the purpose of various solutions such as, Notify, ITOM, ITAM, HRSD or ITSM, being composed out of theory and at the same time, real life use cases. Finally, you will discover how to apply your learnings by putting into practice the theory through focused demonstrations. When you’re finished with this course, you will have the skills and knowledge of enabling and using the most common ServiceNow solutions along with its modules needed to get started with ServiceNow.
Table of contents
- Module Introduction 3m
- Explaining the Key Benefits of ServiceNow 4m
- Choosing the Appropriate ServiceNow User Interface 5m
- Introduction to the ServiceNow Notify Application 4m
- What Is ServiceNow IT Operation Management? 6m
- What Is ServiceNow Human Resource Service Delivery? 7m
- What Is ServiceNow IT Asset Management? 4m
- Introduction to ServiceNow ITSM 5m
- Use Cases 2m
- Summary 3m
- Module Introduction 3m
- Enabling ServiceNow Users through Accesses 9m
- Navigating through the ServiceNow User Interfaces - Part 1 12m
- Navigating through the ServiceNow User Interfaces - Part 2 8m
- Working with the ServiceNow Notify Module 10m
- Enabling ServiceNow ITOM 12m
- Working with ServiceNow ITAM 12m
- Activating ServiceNow HRSD 13m
- Leveraging ServiceNow ITSM - Part 1 9m
- Leveraging ServiceNow ITSM - Part 2 10m
- Summary 3m
About the author
Catalin is a tech enthusiast working as ServiceNow Lead ITSM consultant with an experience of more than 8 years in the IT industry across multiple sectors. Throughout his career, he took part of 10+ greenfield and brownfield implementations for multinational companies. He holds a Bachelor's degree in International Affairs and is passionate about both learning and teaching new things. In his spare time, you will find him sailing or riding his Ducati Monster.