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Getting Started with ServiceNow

by Catalin Popa

This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.

What you'll learn

Every company follows a set of rules, whether they’re called rules, policies, or processes, something must be there. In this course, Getting Started with ServiceNow, you will learn the most common ServiceNow solutions. First, you will explore the key benefits of ServiceNow in order to understand how users will be leveraging ServiceNow on a daily basis. Next, you will delve into a theory perspective to understand the purpose of various solutions such as, Notify, ITOM, ITAM, HRSD or ITSM, being composed out of theory and at the same time, real life use cases. Finally, you will discover how to apply your learnings by putting into practice the theory through focused demonstrations. When you’re finished with this course, you will have the skills and knowledge of enabling and using the most common ServiceNow solutions along with its modules needed to get started with ServiceNow.

About the author

Catalin is a tech enthusiast working as ServiceNow Lead ITSM consultant with an experience of more than 8 years in the IT industry across multiple sectors. Throughout his career, he took part of 10+ greenfield and brownfield implementations for multinational companies. He holds a Bachelor's degree in International Affairs and is passionate about both learning and teaching new things. In his spare time, you will find him sailing or riding his Ducati Monster.

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