- Course
Setting up ServiceNow Virtual Agent
This course will teach you what the Virtual Agent is and how to enable and configure it in ServiceNow.
Intermediate
- Course
Setting up ServiceNow Virtual Agent
This course will teach you what the Virtual Agent is and how to enable and configure it in ServiceNow.
Intermediate
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This course is included in the libraries shown below:
- Core Tech
What you'll learn
Every company interacts with its employees, customers, or both nowadays. Whether they are internal or external, addressing their queries, requests, or incidents in a timely manner is crucial for achieving overall success In this course, Setting up ServiceNow Virtual Agent, you will learn how to take the burden off the IT Support team by supporting voice source of contact–phone call, educating customers to adopt a proactive behavior. First, you will explore what the Virtual Agent and the Virtual Agent Designer are by going through theory and real life examples. Next, you will discover what the Employee Center and Virtual Agent lite are. Finally, you will learn how every topic interconnects by putting everything into practice. When you’re finished with this course, you will have the skills and knowledge of enabling and configuring the ServiceNow Virtual Agent.
Setting up ServiceNow Virtual Agent
Intermediate
Table of contents
Catalin is a ServiceNow Lead ITSM consultant with an experience of more than 8 years in the IT industry across multiple sectors. He holds a Bachelor degree in International Affairs and is passionate about both learning and teaching new things. In his spare time, you will find him sailing or riding his Ducati Monster.