This course will teach you how to recognize and handle different types of difficult personalities in order to be able to work and communicate with them effectively, especially during feedback sharing sessions.
Difficult people can make the feedback sharing process hard. In this course, Sharing Feedback with Difficult Personalities, you’ll learn to conduct feedback giving effectively with a difficult persona. First, you’ll explore the ways to recognize and categorize the types of difficult personalities. Next, you’ll discover how to manage the conversation productively and the tips to apply in order to reach the desired goal. Finally, you’ll learn how to work with these people on a regular basis and perform a self-evaluation. When you’re finished with this course, you’ll have the skills and knowledge of sharing feedback with difficult personalities needed to work and communicate with them on a regular basis.
Course Overview Hi, and welcome to my course, Sharing Feedback with Difficult Personalities, here at Pluralsight. I'm Aleksandra Majkic, Communication Specialist and Business Developer, working in IT for more than a decade. Does sometimes going to work or sharing a task feel like gearing up to climb Mount Everest? If you need protective clothing and resources to keep you alive, there's a difficult personality in your team, that's for sure, and that's making team relationships hard to manage and nurture. So take advantage of this advanced course and learn how to recognize and handle different types of difficult personalities, in order to be able to work with them productively and make communication effective, especially during feedback sharing sessions. Some of the major topics that we will cover include determining types of difficult personalities, having a bully in the team, dealing with egomaniac, handling complaints from complainer, working along pessimists, interacting with pleaser, and drawing feedback from quiet one. By the end of this course, you'll have the skills and knowledge of communicating and sharing feedback with difficult personalities needed to make day‑to‑day work productive or in some cases, bearable. Before beginning the course, you should be familiar with feedback in general, techniques to apply based on the certain situation, and the essence of effective communication. For a more detailed view, you can check my courses, The Power of Feedback in Your Daily Work, Applying Feedback Sharing Techniques Effectively, Conducting Feedback Sharing Sessions Successfully, and Facilitating Effective Communication with Others. Thank you for learning with me. Let's get the journey started, here at Pluralsight.