Snowforce '19: Einstein Bots to the Rescue

Einstein Bots are a new feature from Salesforce that allows you to automate routine and frequent customer requests.
Course info
Level
Intermediate
Updated
Apr 24, 2019
Duration
40m
Table of contents
Einstein Bots to the Rescue
Description
Course info
Level
Intermediate
Updated
Apr 24, 2019
Duration
40m
Description

Einstein Bots are a new feature from Salesforce that allows you to automate routine and frequent customer requests. Instead of having your service reps tied up in chats for password resets or order status updates, an Einstein Bot can handle these requests freeing up your reps to focus on more complex issues. In this course, Snowforce 19': Einstein Bots to the Rescue, you’ll learn how to build your very own bot and configure it to handle the repetitive requests your business receives. With this knowledge you’ll be able to deploy a bot to your service reps that boosts their productivity and improves your customer service.

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About the author

Snowforce is a premier community led Salesforce conference where you can get admin tips, dev tricks, and snow kicks all in one place!

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