Snowforce '19: Shift Service into High Gear

Learn how to increase efficiency, productivity, and customer happiness with Case management in the Service Cloud.
Course info
Level
Intermediate
Updated
Apr 24, 2019
Duration
37m
Table of contents
Shift Service into High Gear
Description
Course info
Level
Intermediate
Updated
Apr 24, 2019
Duration
37m
Description

Learn how to increase efficiency, productivity, and customer happiness with Case management in the Service Cloud. In this session, you'll hear tips for enhancing Case functionality and jump into an org with a demo that shows how to decrease time spent on repetitive tasks and empower your users to provide fast, personalized customer interactions.

About the author
About the author

Snowforce is a premier community led Salesforce conference where you can get admin tips, dev tricks, and snow kicks all in one place!

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