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Snowforce '19: Shift Service into High Gear

by Snowforce

Learn how to increase efficiency, productivity, and customer happiness with Case management in the Service Cloud.

What you'll learn

Learn how to increase efficiency, productivity, and customer happiness with Case management in the Service Cloud. In this session, you'll hear tips for enhancing Case functionality and jump into an org with a demo that shows how to decrease time spent on repetitive tasks and empower your users to provide fast, personalized customer interactions.

Table of contents

Shift Service into High Gear
37mins

About the author

Snowforce is held each year in Salt Lake City, UT and with over 600 Trailblazer attendees, is one of the largest community led Salesforce conferences in the world. Attendees go to catch up on the latest product trends, learn about creative solutions being built by the most innovative companies, and hear from inspiring industry leaders. Snowforce features 5 learning tracks, a large collection of strategic partners and app providers.

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