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Snowforce '19: Shift Service into High Gear

Learn how to increase efficiency, productivity, and customer happiness with Case management in the Service Cloud.

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What you'll learn

Learn how to increase efficiency, productivity, and customer happiness with Case management in the Service Cloud. In this session, you'll hear tips for enhancing Case functionality and jump into an org with a demo that shows how to decrease time spent on repetitive tasks and empower your users to provide fast, personalized customer interactions.

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