When a Software-as-a-Service application is down, your IT Operations team is still the bridge between your end users and the application vendor. This course will teach you how to prepare for a SaaS crisis and how to manage a SaaS outage.
When a Software-as-a-Service application is down, your IT Operations team is going to get the grumpy phone calls. In this course, Surviving a SaaS Crisis, you will gain the ability to prepare for and manage that kind of event, when you have no control over the application or its infrastructure. First, you will learn proactive steps you can take to minimize the impact, before it happens. Next, you will discover how to include SaaS in your crisis planning. Finally, you will explore important steps and communication skills for managing a crisis. When you’re finished with this course, you will have the skills and knowledge of SaaS applications needed to protect your business as much as possible from a SaaS outage.
Sonia Cuff is a systems administrator & architect with over 20 years experience in Microsoft and IBM software platforms. With a solid Enterprise background, Sonia now runs a Managed Services Provider in the Small & Medium Business market in Australia, servicing both Cloud and on premise environments.
Course Overview (music) Hi everyone. My name is Sonia Cuff and welcome to my course, Surviving a SaaS Crisis. I'm a Microsoft MVP and technology consultant at my own company, The Missing Chair. When a software-as-a-service application is down, your IT operations team is likely to bridge the gap between your grumpy end users and the application vendor. In this course we are going to look at how you can prepare for a SaaS crisis and tips for managing an outage when it happens. Some of the major topics that we will cover include: identifying and controlling your SaaS risks, adding SaaS applications to your IT response processes, and effective communication skills during a SaaS crisis. By the end of this course you'll be able to effectively prepare for and manage a SaaS outage, minimizing the impact to your business. Before beginning the course you should have a basic knowledge of IT support and incident management processes. I hope you'll join me on this journey to learn about incident management in a SaaS context with the Surviving a SaaS Crisis course at Pluralsight.