- Course
Technology Troubleshooting Essentials
Learn how to diagnose, repair, and document problems with PCs and IT systems from the first call to completion.
Beginner
- Course
Technology Troubleshooting Essentials
Learn how to diagnose, repair, and document problems with PCs and IT systems from the first call to completion.
Beginner
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What you'll learn
IT Systems are hugely complicated, with almost infinite combinations of hardware, software, and peripherals. When you factor in environmental considerations and human error, troubleshooting any problem can be extremely difficult. In this course, you’ll learn the methodologies and processes of troubleshooting, how to reproduce and diagnose problems and issues, and how to fully and accurately document them for engineers and support personnel.
Technology Troubleshooting Essentials
Beginner
Table of contents
Mike was first awarded as a Microsoft MVP in 2011 and is a recognized technical expert in the Windows experience and troubleshooting with more than a dozen books published.