Technology Troubleshooting Essentials

Learn how to diagnose, repair, and document problems with PCs and IT systems from the first call to completion.
Course info
Rating
(113)
Level
Beginner
Updated
Jun 17, 2015
Duration
2h 7m
Table of contents
IT System Troubleshooting Methodologies
Understanding IT Systems and the Things That Can Affect Them
Documenting Problems & Solutions for Support Personnel & Engineers
Remotely Supporting Users and Replicating Problems
Description
Course info
Rating
(113)
Level
Beginner
Updated
Jun 17, 2015
Duration
2h 7m
Description

IT Systems are hugely complicated, with almost infinite combinations of hardware, software, and peripherals. When you factor in environmental considerations and human error, troubleshooting any problem can be extremely difficult. In this course, you’ll learn the methodologies and processes of troubleshooting, how to reproduce and diagnose problems and issues, and how to fully and accurately document them for engineers and support personnel.

About the author
About the author

Mike was first awarded as a Microsoft MVP in 2011 and is a recognized technical expert in the Windows experience and troubleshooting with more than a dozen books published, including Beginning Windows 10 and Windows 10 Troubleshooting.

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